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in Locust Grove, VA
Inside Outside Sales Representative
Estimated Pay | $29 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Locust Grove, Virginia |
Compare Pay
Estimated Pay$20.65
$28.76
$39.58
About this job
Job Description
DUTIES AND RESPONSIBILITIES:
- Sources new sales opportunities through inbound leads follow up and outbound cold calls and emails.
- Understands customer needs and requirements.
- Researches accounts, identifies key players and generates interest.
- Generates new business and ensures growth of existing accounts.
- Gains and retains extensive product selection application knowledge as well as detailed comprehension of customer's requirements.
- Manages creation and presentation of quotations for opportunities as they are identified.
- Performs site visits to provide quotes for system installations.
- Handles inbound calls and provides callers with product and service information.
- Builds effective relationships and trust with customers and potential customers
by listening to their needs and educating them about the products and
services that are most appropriate to their situation.
• Maintains knowledge of changes to HVAC environment, HVAC competition, and
customer business environment.
• Supports marketing campaigns and product launches.
• Accurately completes call and job tracking daily.
• Processes transactions.
• Cross-sells products by making quality referrals and recognizing
opportunities to refer customers to others who are more knowledgeable.
• Processes customer transactions including but not limited to payments,
renewals, cancellation requests, selling memberships; ensures all necessary information is in place prior to completing transaction.
• Answers phones and schedules services for new and existing customers ensuring all information is accurately entered.
• Prepares reports and correspondence as needed.
- Makes outbound calls to current and previous customers as well as making cold calls to potential new customers.
- Compensation Schedules
- Hourly Pay
- Will receive an Salary of $40,000.
- Sales Compensations
- Spiffs (Usually 20% of membership sales and other items at management discretion)
- Commissions
- 5% of replacement sales
- 8% of service sales not including already spiffed services.
- Bonus Opportunity and Eligibility
- A bonus is a privilege, not a right. You must meet all qualification minimums and expectations to qualify for a bonus. You must have been employed for the full period to be eligible for a bonus (i.e., if your employment begins or ends mid-month or mid-year, you are not eligible for that bonus). Each service level has different expectations, bonuses and minimum requirements to remain in the current position and earn a bonus.
- Bonuses are offered and issued solely at management discretion.
- Hourly Pay
- Represent our core values
- Sense of Urgency
- Positive Attitude
- Team Player
- Willingness to Learn and Teach
- Integrity
- Represent our company Focus
- To provide premier HVAC services to residential home owners and faith-based organizations near where we live.
- Attends and participates in business/trade events that impact business unit
- Attends and participates in team strategies sales meetings.
- Performs other related duties as assigned by management.
QUALIFICATIONS:
• Five years related experience or equivalent.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Proficient on Microsoft Office Products, Service Titan experience preferred.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Ability to work independently and as a member of various teams and
committees.
• Ability to understand and follow written and verbal instructions
• Professional appearance and demeanor
• Ability to perform diversified clerical functions and basic accounting procedures.
• Ability to effectively communicate with people at all levels and from various
backgrounds.
• Must be able to speak, read, write, and understand the primary language(s) used
in the workplace.
• Bilingual skills a plus.
• Acute attention to detail.
• Versatility, flexibility, and a willingness to work within constantly changing
priorities with enthusiasm.
COMPETENCIES:
- Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Occasionally required to stand
- Occasionally required to walk
- Occasionally required to crawl
- Continually required to sit
- Continually required to utilize hand and finger dexterity
- Continually required to talk or hear
- Continually utilize visual acuity to operate equipment, read
technical information, and/or use a keyboard - Occasionally required to carry items less than 25 pounds
- Occasionally work around fumes, airborne particles, or toxic chemicals
- Occasionally loud noise (examples: fork lift)
- Additional remarks regarding work environment almost entire day is spent on phones.
- Specialized equipment, machines, or vehicles used VOIP phones and headsets, company vehicles and fork lift.