Floating Universal Banker - Full Time - Full-time

Are you looking for a career that's helpful in nature, providing support and/or service to others in an environment free from competition? If you are cooperative, disciplined, willing and helpful, and strive to achieve goals consistently and efficiently, then our Floating Universal Banker position would be a good fit for you.

A Floating Universal Banker requires a very careful adherence to well-defined work where repeatable results are needed. There is little ambiguity in this position. Interacting with customers requires a professional, formal manner where the focus is on completing the task pleasantly and correctly.

Come join the American Bank of Commerce team to find out why our employees love community banking and the ability to serve our customers in our local communities.

We are currently seeking qualified applicants to work as a Floating Universal Banker at our Lubbock and Wolfforth, Texas Banking Centers. This position has steady work but requires schedule and location flexibility.

OUR MISSION: Financial Professionals | Finding Solutions | Making a Difference

OUR VISION: The ABC Family of Companies vows to be partners in helping our customers make the most of their finances. Our shared vision is to provide the highest quality products and services designed to fit the unique needs of each customer.

OUR GOAL: To place customer satisfaction and loyalty as our number one priority, to maximize returns to stakeholders, and to create a nurturing environment where employees can maximize their potential.

Job Duties:

1. Accurate completion of all teller transactions
2. Ability to travel to all branches
3. Adaptability to work in numerous locations with different teams
4. Flexibility to change shifts on short notice
5. Provide excellent service experience for our customers

Essential Job Functions of New Accounts:

1. Answer customers' questions and explain available services such as deposit accounts, CDs and IRAs.
2. Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
3. Interview customers in order to obtain information needed for opening accounts or renting safe-deposit boxes (in branches where safe-deposit boxes are available).
4. Investigate and correct errors upon customers' request, according to customer and bank records.
5. Refer customers to appropriate bank personnel in order to meet their financial needs.
6. Accept and process customer address changes.
7. Key all new accounts and ATM/Debit cards into the system.
8. Image new accounts paperwork as needed.
9. Clear all new accounts exceptions.
10. Ensure all new accounts are submitted and passed through audit process.
11. Accept both personal and merchant Visa/MasterCard applications.
12. Assist customers with statements and check copies.
13. Perform other duties as assigned by management / supervisor.
14. Comply with federal, state, and company policies, procedures, laws and regulations.
15. Adhere to all relevant security responsibilities as outlined in the Bank's Information Security Program.
16. Provides exceptional customer service by positive customer interaction and punctual responses to customer calls and inquiries.
17. Actively listens to customers' needs to provide appropriate products and services.
18. Open accounts and cross sell products and services making referrals as needed to other departments
19. Maintain thorough knowledge of all ABC products and services.
20. Participate in Bank at Work programs.
21. Participate in branch promotions and sales initiatives.
22. Make customer calls on existing portfolio and new prospects.

Benefits:

We offer a competitive salary and excellent benefit packages. Benefits vary based on employment status and position but can include:

• Medical, Dental, Vision, Telemedicine
• Paid Time off, Paid Volunteer Time, and Paid Holidays
• Flexible Spending Account, Dependent Care FSA
• Basic Life and AD&D Insurance, Voluntary Life and AD&D
• Long-Term Disability
• 401k Retirement Plan
• Recruiting Referral Bonus
• Employee Stock Ownership Plan
• Gym Membership Reimbursement Program

Think this is something you are interested in? We invite you to apply and learn more about our great company!

Teller Required Skills:

1. Cash Handling Skills
2. Computer Skills; Word, Excel, Windows, internal bank programs
3. Active Listening Skills
4. Speaking Skills: talking to others to convey information effectively.
5. Service Orientation Skills; actively looking for ways to help people.
6. Time Management Skills
7. Judgment and Decision Making Skills
8. Active Learning: understanding the implications of new information for both current and future problem-solving and decision making.
9. Active Listening: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
10. Able to lift heavy bags and boxes of coin
11. Able to work in a fast-paced environment and work well under pressure
12. Must possess a "Can-Do" sales and service attitude.

New Accounts Required Skills:

1. Active Listening
2. Service Orientation; looking for ways to help people
3. Speaking; talking to other to convey information effectively
4. Time Management
5. Clerical Skills
6. Computer Skills; Word, Excel, Windows, internal bank programs
7. 10-key Skills
8. Organizational Skills
9. Must have the skills to balance a checkbook

Knowledge Required:

1. Customer Service
2. Must be familiar with teller operations, policies and procedures.
3. Computer Knowledge
4. Mathematical Knowledge
5. Sales and Marketing
6. ABC Bank Product and Services knowledge; must be organized and willing to learn all the Bank's products and service

EEO/AA/Background Disclaimer:

If you are unable to submit your application electronically, you may contact the Human Resources Department at 806-775-5000 so that we may assist you. Our Company assures that all applicants for employment and all of its employees are given equal consideration based solely on job related factors, such as qualifications, performance and availability. Such equal consideration applies to all personnel actions, including, but not limited to, recruitment, selection, appointment, job assignment, training, promotion, merit increases, demotion, termination, pay rates and fringe benefits.

The company commits to a rigorous and planned effort to encourage men and women of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other non-job-related characteristic to find happy, vital and productive job fulfillment at all levels of our company.

Qualified applicants will be required to have a drug screen in addition to background, credit, and reference checks.

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