Account Manager (AZ)

FM Industries is recognized as a premier manufacturing solutions provider of manufacturing services for the semiconductor capital equipment market. We specialize in build to print, precision machined components, anodization and engineered thermal spray coatings. We have locations in Northern California and Phoenix, Arizona. Since 2002, the business has been part of NGK Insulators, based in Nagoya, Japan. Our partnership with NGK is highly collaborative and complimentary.

This Account Manager job description is not intended to be all-inclusive and is subject to change or include other duties as assigned by management.

To ensure that FM Industries creates a safe and secure workplace, Employment offers are contingent upon the successful completion of a drug and background check

Account Manager BENEFITS:

We offer a full complement of benefits including medical, dental, vision, life insurance, short and long-term disability, generous time off plan, observe nine holidays, and a 401k saving plan with a 30% match!

Account Manager DESCRIPTION:

Responsible for managing key customer contacts and maintaining a long-term relationship with accounts. Build strong relationships with strategic customers and be able to identify needs and requirements to promote our company’s products and achieve mutual satisfaction. The goal is to contribute to sustaining and growing our business by achieving long-term success.

Account Manager ESSENTIAL DUTIES:

• Act as the key interface between the key customers and all internal teams

• Develop trust relationships with major customers to ensure their confidence

• Acquire a thorough understanding of key customer needs and requirements

• Ensure the correct products are delivered to customers in a timely manner

• Resolve any issues and problems faced by customers and deal with complaints to maintain trust

• As arises, deliver bad news and a recovery plan

• Prepare regular reports of progress and forecasts using key account metrics

• Comply with applicable environmental, health and safety laws and regulations, Company policy and accepted safe work practices

Account Manager EDUCATION AND/OR EXPERIENCE REQUIRED:

• Bachelor‘s Degree and/or 3-5 years of customer support experience

• Experience in Account and Customer Management and managing major national accounts

• Excellent organizational, communication and presentation skills

• Strong relationship building, negotiation, leadership and influencing skills and a positive attitude

• Highly self-motivated and autonomous with self-initiative to undertake or continue a task or activity with minimal supervision

• Strong skills and abilities in conflict resolution, influencing individuals over which you have no direct authority

• System proficiency, especially in Excel, and ability to learn in-depth internal software programs