Technical Support Specialist - Supporting Bassett Healthcare Network

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

The Tech Support Specialist provides technical support to fast paced healthcare environment.  This function includes in person, hands on support, remote support to incident management response and restoration; determination of issue priority, service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution.

Primary Responsibilities:

• Support Bassett Network
• Analyze and investigate trends and issues
• Work is frequently completed without established procedures
• Works independently and with a team
• Act as a resource for others
• May coordinate others' activities
• Respond to and resolve reported computer software, hardware, operating system 
• Fulfill service requests
• Perform installations, upgrades, releases & deployments

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ year of experience in a technical support position
• 1+ years of customer service experience
• Valid driver’s license
• Ability to travel 25% of the time
• Ability to provide coverage on weekends & holidays on an on call basis

Preferred Qualifications:

• Active directory experience
• MS Office experience (teams, outlook, exchange)
• ServiceNow experience
• HP Printer support experience

Soft Skills:

• Ability to work unsupervised
• Customer service skills
• Interpersonal skills to handle confidential information and sensitive situations
• Ability to prioritize work 

New York Residents Only: The salary range for New York residents is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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