Rap Attendant - Full-time / Part-time

SUMMARY

The responsibilities of the RAP Attendant include supervising the self-checkouts, assisting customer in processing orders, including cashiering and loss prevention. The RAP Attendant also responds to complaints with genuine concern.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers superior guest service and ensure absolute customer satisfaction
• Learns and uses the GUEST program
• Greet Customers. Be sincere
• Use a smile. Project a friendly manner
• Engage the customer in casual conversation
• Show respect toward customer’s purchases
• Thank them
• Maintains customer satisfaction by providing solutions to concerns
• Assists in performing product scanning and processing of customer's orders in an accurate, efficient, and prompt manner.
• Ensures proper handling of all forms of tender and coupons.
• Performs fixed activities as assigned by supervisor
• Directs customer traffic.
• Assists with any pricing issue.
• Assists with stocking merchandise around the checkout area
• Assists with register maintenance, cleaning and replenishing supplies
• Follows all store and department policies and procedures.
• Follows safety policies and procedures
• Other duties as assigned by supervisor

KEY ATTRIBUTES

• Customer service skills
• Genuine
• Ability to multi-task
• Communication skills
• Honesty/Integrity
• Money handling skills

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED)

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. 
• Ability to write routine reports and correspondence. 
• Ability to speak effectively before groups of customers and associates. 

MATHEMATICAL SKILLS

• Basic math concepts (addition, subtraction, division, multiplication).

CERTIFICATES, LICENSES, REGISTRATIONS

• There is no required certificates, licenses, or registrations

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Ladder
• Stepladder
• Uniform per store policy

PHYSICAL DEMANDS 

Regularly (Over 2/3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Stoop
• Kneel
• Crouch
• Communicate with associates and customers
• Lift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)

• Lift and/or move up to 25 pounds           

Occasionally (Less than 1/3 of the time)

• Sit
• Climb
• Balance
• Overhead lifting
• Crawl
• Smell
• Lift and/or move up to 50 pounds

Vision

• Close
• Distance
• Peripheral
• Depth perception
• Ability to adjust focus
• Ability to distinguish colors

WORK ENVIRONMENT 

Occasionally

• Risk of electrical shock
• Outdoor weather conditions from exterior doors
• Chemicals while cleaning

Noise Level

• Moderate 

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.                                                     

**Position requirements may vary by store location