Customer Service Representative

Overview:

The Customer Service person should have customer service experience with clear communication skills, both with phone calls and through email. The client base is 65+ Medicare participants, which requires empathy, patience and a positive attitude. Preferred to have knowledge of Insurance terminology, Medicare & Part D plans.

Additional Responsibilities Include:

• Accurate and efficient data entry of eligibility information, ensuring completeness and correctness.
• Verify and cross-reference data to ensure accuracy and consistency in records.
• Respond promptly and professionally to client inquiries via phone, email, or in-person, providing accurate and courteous assistance.
• Maintain a comprehensive understanding of company products, services, and policies to effectively address client inquiries and concerns.
• Collaborate with internal teams to resolve complex eligibility issues and discrepancies.
• Keep accurate records of customer interactions and transactions.
• Proactively identify opportunities for process improvement and share feedback with team leads.
• Participate in training sessions to stay up-to-date with industry regulations, software updates, and company policies.
• They will also be required to handle eligibility customer service calls as well as help answer all phones and forward calls as needed.
• The client base is 65+ Medicare participants, which requires patience and a positive attitude.

Qualifications & Skills:

• Proven experience in data entry and customer service roles.
• Excellent typing skills with a high degree of accuracy.
• Strong verbal and written communication skills.
• Proficient in using computer software and data entry tools.
• Ability to multitask, prioritize, and manage time effectively.
• Attention to detail and strong organizational skills.
• Patience and empathy when dealing with customers’ inquiries and concerns.
• Ability to work collaboratively within a team and adapt to changing priorities.
• High school diploma or equivalent; associate’s degree preferred.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.