Call Center Specialist

Job Title: Call Center Specialist

Location: Richmond, VA

Duration: Temporary with potential for permanent placement

Job Description: We are seeking a Temporary-to-Hire Call Center Specialist to join our client’s team in Richmond, VA. This is a hybrid position that requires strong verbal and written communication skills, problem-solving abilities, and a professional demeanor. The ideal candidate will have at least 2 years of experience working in a call center environment within a professional services organization.

Responsibilities:

• Handle inbound and outbound calls from clients, providing assistance and resolving inquiries efficiently and professionally

• Utilize effective communication skills to convey information clearly and accurately

• Demonstrate strong problem-solving abilities to address client concerns and escalate issues when necessary

• Maintain a high level of professionalism in all interactions with clients and colleagues

• Adhere to company policies and procedures while ensuring compliance with regulatory requirements

• Work effectively in a hybrid environment, including both in-office and remote work as needed

Requirements:

• Minimum of 2 years of experience in a call center environment within a professional services organization (finance, banking, legal, etc.)

• Ability to work first or second shift schedule as assigned

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Professional demeanor with a customer-focused mindset

• Ability to adapt to changing priorities and work effectively in a fast-paced environment

• Proficiency with computer systems and software applications

• High school diploma required; additional education or certifications preferred

Please apply today to learn more about this opportunity!

Pay Details: $20.00 to $21.00 per hour

Search managed by: Audrey Bevel

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.