Urgently hiring Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Irvine, Kentucky

About this job

Cisco Voice Telecom Engineer
Onsite, Irvine, CA
100K-140K/Year

We are seeking a seasoned Telecom Engineer III to join our dynamic team. In this role, you will be responsible for providing expert support and troubleshooting for all voice over IP (VOIP) components within our enterprise environment. This includes but is not limited to telephony desktop applications, reporting applications, recording applications, and other essential intercommunication support needed for both inbound and outbound calls. Additionally, you will play a key role in deploying telephony infrastructure as necessary.

Responsibilities:

  • Administer and maintain telecommunications hardware, software, and networked peripherals.
  • Conduct capacity planning and analysis to ensure our telecommunications strategy can effectively support the long-term growth of data and applications.
  • Configure redundancy measures where appropriate to ensure uninterrupted telecommunications services in the event of failures.
  • Implement new telecommunications technologies to meet evolving business objectives.
  • Collaborate closely with the Information Security group to integrate technical and operational controls into new and existing telecommunication solutions.
  • Adhere to ITIL and ITSM practices, completing assigned tickets within specified service level standards.
  • Execute changes to the telecommunications environment under strict change control guidelines to minimize negative impacts.
  • Maintain up-to-date support documentation, including disaster recovery plans and voice communications procedures.
  • Participate in ongoing maintenance, testing, and governance of business continuity and disaster recovery plans.
  • Provide Tier 3 support for all voice infrastructure and applications, while also mentoring Telecom Engineers I/II.
  • Perform any other duties as assigned.

Qualifications:

  • 7+ years of experience in the IT Telecom field, with a focus on Cisco-related voice experience.
  • Willingness to travel occasionally, up to 30%.
  • Active CCNP/CCIE Collaboration certification is highly preferred.
  • Strong understanding of routing and switching protocols.
  • Proficiency in Cisco Call Manager, Webex, Unity, UCCX Contact Center, E911, Voice Gateways, Call Recording, and Voice Gateways (MGCP/H323/SIP).
  • Previous experience in the Financial Service Industry is advantageous.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .

Vaco also wants all applicants to know their rights that .

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco's HR Notice at Collection for California Applicants and Employees .
  • Virginia residents may access our state specific policies .
  • Residents of all other states may access our policies .
  • Canadian residents may access our policies in English and in French .
  • Residents of countries governed by GDPR may access our policies .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual's skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.


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Posting ID: 930706456 Posted: 2024-04-30 Job Title: Voice Telecom Engineer