We are Allstate Identity Protection (formerly, InfoArmor), a wholly-owned subsidiary of Allstate since 2019 helping our subscribers safeguard their personal information, data they share, and the relationships they treasure.

Our product is a proactive identity monitoring service that alerts subscribers at the first sign of fraud and fully restores their identity. Our new Allstate Digital Footprint feature offers a simple way for customers to see and secure their data and is our next step in reinventing digital and identity protection.

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CUSTOMER CARE SPECIALIST - BILINGUAL (SPANISH/ENGLISH)

We are looking for helpful customer service heroes to protect the identity of our subscribers. No cold calls, no sales calls, no collections, no limit on talk time.

Bilingual (Fluent Spanish and English) are mandatory skills for this role

Location and Onsite work :

Employees will work at our office in 7350 N Dobson Rd #101, Scottsdale, AZ 85256 (close to Talking Stick Resort)

Position Type:

This is a Full-Time position, with hourly salary(annualized), employee benefits and discretionary quarterly bonuses (awarded to the top 20%)

Compensation: The base hourly pay for this role is $23.10 an hour non-exempt (potential for overtime pay).

Benefits: , 25 days of Paid Time Off, Paid Training, Insurance plans, potential for Quarterly Bonuses, Career Growth Opportunities, Tuition Reimbursement (after a year), 401k contribution (matching available), Free Identity Protection enrollment (employee + immediate family members) and other benefits

Work Hours:

Our Contact Center operation hours are 5 am to 7 pm Monday through Friday, 6 am to 6 pm Saturday and, 7 am to 6 pm Sunday

Agents can choose to work either 8 hours shifts/5 days per week or 10 hours shifts/4 days a week

Please note: During the second week of training, the team members will be presented with multiple schedule options to decide on two schedules; typical work week can be Sunday through Thursdays or Tuesdays through Saturdays. Further details can be discussed during the interview process

Your typical day!

Handle both inbound and outbound calls; provide top-tier customer service in an efficient manner.

Provide guidance to subscribers regarding products, technical support, and identity theft alerts, including troubleshooting account issues

Initiation of Zendesk tickets for our I.T. department and case creation.

Ensure accuracy of case creation and notation for restoration cases.

Identify the next steps required for the subscriber through active listening and problem-solving skills.

Maintain strong company product and service knowledge

Essential Functions

Act as the first resource for customer questions and requests regarding their identity protection account
Demonstrate a high degree of empathy, compassion, and professionalism (customers come to you when they think someone might have compromised their identity)
Collaborate with other client service professionals to help diagnose and resolve identity theft related problems for our customers
Communicate professionally over the phone and write effective emails
Enjoy helping people and problem solving
Have fun and make customers feel better while working in a friendly and warm environment

Required Experience, Education & Skills

Fluency in English and Spanish
Minimum one year of call center experience
High School Diploma or GED (verified prior to joining)
Work in-office at our state-of-the-art call center located in North Scottsdale
Availability to work a scheduled shift consistently
Strong formal oral and written communication skills and ability to communicate clearly
Dependability and strong work ethic
Passion to provide great customer experience
Highly adaptable and focused on self-development
Ability to navigate multiple software applications
High proficiency typing skills and computer comprehension

The hourly salary for this role is upto $23.10 an hour Non-Exempt (potential for overtime pay) calculated to $48048.00 yearly annual pay.

Role includes discretionary quarterly bonus (dependent on various factors)

Annual benefits includes medical plans, 25 days of Paid Time Off, Paid Training, potential for Quarterly Bonuses, Career Growth Opportunities, Tuition Reimbursement (after a year), 401k contribution (matching available), Free Identity Protection enrollment (employee + immediate family members) and other benefits

Employment Criteria

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen

Additional Information

AIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, AIP will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment.

Please let us know if you need a reasonable accommodation.

Employee Privacy Statement:

Your privacy is very important to us. Allstate Identity Protection is a wholly owned subsidiary of the Allstate Corporation. To find information on our privacy practices as it relates to the collection, use and sharing of personal information relating to prospective, current, and former employees in the United States, see the . Please click to learn more on the information we collect and how we collect it

Note: Recruitment Fraud is on the rise! Please click on our for awareness

AIP uses the E-Verify employment verification program.

By submitting this application, I confirm that I have submitted the correct and accurate information that AIP can verify from their background check provider.

Call Center Specialist- BILINGUAL (SPANISH/ENGLISH) ONSITE WORK

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Essential Functions

Required Experience, Education & Skills

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