Customer Account Rep

Acting as the point of contact for a group of assigned accounts, the Account Specialist will be responsible for driving customer satisfaction and accountable for all customer-facing activities and duties, including but not limited to; P.O-review, bookings, credits, reports, follow-up/status and resolution/relationship-management. As a major contributor to the achievement of our annual goals, this role requires that the Account Specialist work collaboratively with all departments within our organization.

Manage customer accounts; purchase-order review, bookings, credits, reports, follow-up/status, resolution/relationship-management, performance-analysis/tracking, drive month/quarter/year opportunity-potentials, forecasting, surplus +. Actively participate in DLA's. Build internal and external relationships, collaborate with all teams to hit budgets, fill gaps, drive orders & sales.

Meetings

Customer, Partner & Meggitt-Site Visits

* Work closely with Supply-Chain, Operations, Quality and Trade Compliance +, in order to ensure all customer requirements and commitments are met.

Lead process improvement initiatives as required with their respective customer base.

* Work closely with Supply-Chain, Operations, Quality and Trade Compliance +, in order to ensure all customer requirements and commitments are met.

Education Level: (Required): Bachelor's Degree or equivalent experience.

(Preferred): Choose an item or equivalent experience. 2-4 years of experience in Customer Service/inside Sales, Aerospace/Aviation After-Market Sales, or a combination thereof.

Must be a U.S. person: U.S. citizen or authorized to work in the US.

* Able to work in a fast-paced, entrepreneurial environment & multi-task with shifting priorities.

* Able to work independently, but part of a team spread-out globally.

* Excellent sales, communication, organizational, time-management, team-building, leadership, analytical, interpersonal and presentation skills.

* Customer Service orientation & focus, assertive, ability to analyze, think critically and problem-solve quickly, with a high degree of attention to detail.

* Team-player personality, flexible and extremely open-minded.

* Able to communicate with a variety of personality types and all levels of an organization.

* Strong computer skills in: Word, Excel, PowerPoint, Outlook, Quantum, SAP, CRM, etc.

* Knowledge of contractual regulation, negotiation, logistics, Export & Trade Compliance.

* Natural leader with a strong sense of urgency, foresight and a commitment to continuous improvement.

* Able to meet multiple, sometimes conflicting deadlines.

* Able to deal with irate/demanding customers and employees in an effective manner.

* Stress-tolerant in a very fast paced, results-oriented manufacturing environment.

* Ability to understand and follow specific instructions and procedures

* Ability to research and analyze data effectively

* Ability to gather data, to compile information, and prepare reports

* Good/Strong/Excellent verbal and written communication skills

* Presentation skills

* Ability to influence stakeholders

* Track record of building and maintaining customer/client relationships

* Ability to visualize and plan objectives and goals strategically

* Conflict management skills

* Decision making skills

Intermediate level knowledge of PC software applications and strong understanding of PC operating systems

* Customer-Service/Inside Sales, Aerospace/Aviation After-Market Sales, or a combination thereof.

Customer-Service/Inside Sales, Aerospace/Aviation After-Market Sales, or a combination thereof.

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

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