Spa Manager

Company Description

VIO Med Spa is a national brand and innovative leader in the medical spa industry, offering high-quality products and services to guests across the country. With a focus on results-driven health and beauty transformations, VIO Med Spa is committed to providing exceptional experiences, services, and the latest cutting-edge technologies and therapies in the wellness and aesthetics industry. Our purpose is to help women and men of all ages feel great and look amazing, tailoring individualized health and beauty plans to meet their specific needs.

Department: Spa Operations

Position Title: Spa Manager Services

Reports to: Owner/Franchisee

Coordinate Positions: Spa Manager works closely with a Collaborating Physician, Nurse, Nurse Practitioner, Physician’s Assistant, Esthetician, Spa Therapist and Spa Receptionist

Subordinate Positions: Nurse Practitioner/Physician’s Assistant, Nurse, Esthetician, Spa Therapist and Spa Receptionist

Position Summary (Purpose): The Spa Manager is responsible for the overall operation and performance of the spa; including ensuring that the spa meets or exceeds Guest service and sales expectations for the various services and treatments offered. The Spa Manager is responsible for developing an inspiring team and work environment, meeting all financial objectives for the spa, meeting monthly spa revenue projections as it relates to retail sales, service and treatment sales, and ensuring that expenses are maintained within the budget provided. 

Primary functions include, but are not limited to: 

(1) providing outstanding Guest service and satisfaction

(2) revenue generation and enhancement

(3) staff management and training

(4) payroll and inventory management

(5) financial management

(6) special events programming and marketing

Essential Behavioral Characteristics: 

• Ethical 

• Positive attitude 

• Enthusiastic 

• Team orientation 

• Self-motivated 

• Self-directed 

• Empathetic 

• Creative 

• Tenacious 

• Integrity 

• Honesty 

• Trustworthy 

• Outgoing 

• Detail oriented 

Essential Skills: 

• Organized 

• Responsive 

• Adaptive and flexible 

Qualifications:

• Responsible 

• Problem Solver 

• Relationship oriented 

• Continuous improvement mentality 

• Effective communication 

• Time management/self management 

• Possess a thorough knowledge of spa services 

• Possess excellent interpersonal skills 

• Customer service orientation 

• Possess excellent conflict management skills 

• Possess excellent problem-solving skills 

• Possess a thorough knowledge of spa services 

• Possess excellent interpersonal skills 

• Comfortable consulting patients regarding cosmetic and non cosmetic treatment options, techniques and treatment plans 

· At least 2-3 years of experience required in spa management field  

Physical/Mental Requirements: 

• Standing for extended periods of time 

• Ability to lift at least 30lbs 

• Work Environment: Spa environment