Front Desk Agent

White Elephant Palm Beach is hiring for the position of full-time, year-round Front Desk Agent for a luxury boutique hotel.

*Must be available to work weekends & holidays.

White Elephant Palm Beach is a premier employer with spectacular benefits and compensation, including a competitive salary and benefits package.

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Paid time off
• Employee room rate discounts

Responsibilities include:

• Process all payments according to established hotel requirements
• Provide information and assistance all guests and visitors throughout the shift
• Meet with Supervisor to review daily assignments and priorities
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette
• Promote positive guest relations to all individuals approaching the Front Desk
• Confirm reservation in system and review all noted information
• For guests without a reservation, sell a room type agreed upon
• Register guest in the computer and generate a registration card
• Communicate services and amenities of the hotel to guests
• Introduce Bell Person to escort guest and transport their luggage to the room
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities

Applicants should work well under pressure, possess excellent communication skills, be extremely organized, flexible, self-motivated, and have a great sense of humor.

Rated by The Boston Globe as one of the Top Places to Work in Massachusetts, White Elephant Resorts is a collection of premier properties which includes White Elephant Nantucket, White Elephant Palm Beach, The Wauwinet, Jared Coffin House, The Cottages at Nantucket Boat Basin and Nantucket Boat Basin.