Application Processor

Responsible for working as part of the admissions team, within the department of Enrollment Management. Responsible for assisting the Application Manager in processing applications.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Application Process

1. Processes post-professional applications for various programs, extending acceptances and enrollments, processing deferrals and declines, and other updates.
2. Maintain accuracy of data entry necessary for tracking applicant information across multiple systems to ensure accurate admissions numbers.
3. Maintains acceptance and enrollment lists and send Welcome Boxes to newly enrolled students.
4. Maintain the accuracy and confidentiality of applicant files.
5. Maintain regular communication with program and applicants to ensure accuracy of requirements.
6. Complete new enrollment audits multiple times prior to each semester start.
7. Processes and files all official transcripts for the university.

2. Communication with Applicants

1. Conduct active communication with applicants, including answering questions related to application/review processes and giving updates through mail, email, and phone.
2. Connect applicants with program representatives as applicable to best answer questions and/or concerns.
3. Advise on every aspect of the admissions process as well as provide general information regarding the University.
4. Responsible for programs that are overseen or ‘assigned’ in every capacity including maintaining organized applicant lists, tracking enrollment caps and organizing strategies to ensure equity of the admission process to all applicants.

i. Could include maintaining waitlists, deciding on the most fair and efficient way to maintain a waitlist for programs without jeopardizing the perception of the program or process and ensuring enrollment goal for the program is still reached.

Education/Certification:

Experience with processing, organizing, maintaining records as well as customer service required.

Required Knowledge:

Must have experience with phone interactions and communications as well as customer service.

Must be willing and able to learn multiple, new systems swiftly.

Experience Required:

Customer Service Experience preferred – the ability to multi-task while remaining professional is a must.

Other customer focused and relationship development experience will be considered.

Skills/Abilities:

Must be self-motivated and be able to work effectively in a fast-paced team environment.

Teamwork – Ability to work successfully in a diverse team environment with an action-oriented, can-do, positive attitude.

Communication – Effective and influential communication skills.

Relationships – Successfully develop professional connections with team members and programs. Is sensitive to and values diversity in those connections. Brings a service-oriented approach to working with others. Technology – Utilizes technology to improve efficiency and effectiveness.

Demonstrate accuracy in data entry using multiple student databases

Flexibility/Adaptability to Change – In a rapidly growing and evolving department, flexibility to adjustments in responsibilities and day-to-day duties is necessary.

Belief in the power of education along with a desire to help prospective students achieve their academic, professional, and personal goals.

Position Reports to: Admissions Manager

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. RMUoHP maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Rocky Mountain University is an Equal Opportunity Employer.