Office / Reservations / Retail

Pioneer Lakes RV Park - Office / Reservations / Retail

• Maximum customer interaction
• Must be able to handle customer complaints and inquiries
• Must be able to keep customer information confidential
• Willingness to strive for outstanding customer service
• Must be comfortable answering phones and returning messages
• Working reservation software, taking reservations, answering questions about campground and park amenities
• Checking customers in and out, assemble check in packets
• Processing payments
• Answering emails
• Scanning and photocopying documents
• Must be comfortable working with money: closing a register for the day, maintaining change, and counting out change
• Opening and closing the office
• Handling paperwork
• Need to learn layout of campground and lodging units, park and site amenities
• Work with maintenance and housekeeping departments regarding check in and outs
• Work with maintenance regarding customer needs at sites, firewood deliveries and propane fills
• Must be comfortable working with money: closing a register for the day, maintaining change, counting out change
• Must be comfortable working with reservation software/POS system
  
• Keep store clean: dusting of shelves and merchandise, sweeping, vacuuming, removing garbage
• Restocking of merchandise as it sells, unpacking boxes, tagging merchandise
• Must be comfortable opening and closing the store
• Have a basic knowledge of the campground and be aware of the current scheduled activities to  answer guest questions
• Must be able to handle working in a busy environment
• Must have reliable transportation
• Must be willing to work weekends and holidays
• Must be able to lift 20 pounds