Venue Attendant

Job Description - Venue Attendant

SUMMARY:

The role of Venue Attendant is critical to the success and safety of each event.  The Venue Attendant oversees all aspects of the venue during the event. The Venue Attendants should conduct themselves with dignity and integrity at all times.

General Requirements:

• Cheerful and welcoming attitude.
• Professional demeanor.
• Attention to detail.
• Ability to judge what problems you can handle, and which are beyond your ability to handle, and for which you should immediately contact your general manager or assistant manager.
• Ability to stay calm under pressure.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain venue quality and operations:
  • Check the temperature of the AC / Heating unit regularly.
  • Do a sweep of the venue and backyard hourly checking on water feature, lights, building, and general issues that might arise.
  • Check the restrooms for cleanliness and tidiness, and make sure toilet paper, paper towels, tissue, and soap dispensers stay stocked all night.
  • Clean any areas of the venue as needed or when major spills occur.
  • Pick up trash from Ceremony Site and discard it, as well as abandoned trash in/around the venue that will interfere with the presentation of the venue in photos or may damage the venue if left/tipped/stepped on/etc.

• Deliver top-notch customer service to client and guests:
  • Greet guests and welcome them to the property at the beginning of each event.
  • Greet the main client and those closely associated with the client.
  • Be available to couples and bridal party for unexpected needs.
  • Assist individuals who have questions or concerns about the venue or event.
  • Professionally and kindly ensure policies are being followed.
  • Do a sweep of all rooms to make sure they are clear of personal belongings during event cleanup.
  • Bid farewell to the guests upon completion of each event.

• Work with vendors:
  • Assist vendors with questions about the venue and needs from the venue.
  • Professionally and kindly ensure policies are being followed (i.e. vendors are disposing of trash they are responsible for, keeping the volume at an acceptable decibel, and loading in / out at the loading dock not the front entrance, etc.)