DISPATCHER - NEW YORK

A top Limousine Company is looking for seasoned dispatchers to become a team member in its fast-paced and growing New York location.

Requirements

• Must have previous experience in the Luxury Limousine Industry and/or Radio Car Industry.

Responsibilities

• Manage scheduled runs, unscheduled runs and schedule changes so that Chauffeurs arrive at their pick-up points on time.
• Locate and assign Chauffeurs, as needed, to cover unscheduled runs.
• Handle multiple phone lines in a calm, effective and professional manner.
• Arrange with other limousine companies, as needed, to cover runs which cannot be covered with the available company staff.
• Assist drivers to learn effective radio communication and help them to solve problems in completing the run, as scheduled.
• When speaking with clients and other businesses represent the company in a professional and courteous manner.
• Document, in the system, specific problems with Chauffeurs or specific problems with clients and e-mail the appropriate supervisor.
• Document, on the pertinent form, specific problems with vehicles and forward these to the Fleet Manager.
• Learn common destinations in the geographic area served by the company and become familiar with routes and traffic patterns

Compensation

• $22.00 - $25.00 an hour
• Medical Benefits
• Paid Vacation

Qualifications

• High School Diploma or GED Equivalent
• Minimum 2-years experience working as a Dispatcher
• Excellent communication skills to collaborate with others under any type of condition
• Excellent clerical and organizational skills to keep track of schedules, routes and personnel
• Knowledge of computers for scheduling and other dispatching duties
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
• Ability to relay information in a fast-paced environment
• Ability to work with industry software
• Knowledge of Outlook, Teams, ZipWhip, WhatsApp, Word, Excel and other applications
• Ability to monitor Chauffeur’s hours; including overtime and double-time