Banquet Captain

No matter whether a guest arrives weary from their travels or excited for a vacation, you and your team know what to do to make them feel at home. They will appreciate the sparkling lobby, a warm welcome, and pristine guest room. As a Banquet Captain you will be part of a team providing an exceptional guest experience. Operating at a high level of excellence will ensure each guest will know you genuinely care about the quality of their visit, creating a customer for life.

Our Banquet Captain  makes a difference by:

• Having a gift for paying attention to the smallest details
• Having a team-first attitude
• By driving results
• A passion for service with a positive, can-do attitude
• Must be at least 19 years of to serve alcoholic beverages

As a Banquet Captain, you will:

• The Banquet Captain is responsible for the successful set-up, service, clean-up, and tear down of banquet events.
• Set tables, buffets, bars, and snack breaks in assigned area correctly and accurately.
• Professionally serve food and beverages butler-style, tableside and from buffets.
• Monitor tables, buffets, and breaks to keep them clean, stocked and visually appealing.
• Assist other members of the banquet team to deliver a phenomenal event that exceeds the guest’s expectations.
• Be an ambassador of the hotel by maintaining a neat and professional appearance.
• Anticipate guest needs and offer exemplary hospitality. Always exhibit professionalism and friendliness.
• Be knowledgeable of all menu items, contents, preparation methods, and garnishes. Accurately answer any guest questions.
• Perform all cleaning, opening, and closing duties as assigned.
• Perform other duties as assigned. 

To be successful in this role, you need a professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others.  Be genuinely caring and compassionate and visibly demonstrate desire to understand others.  Have natural instincts and insight for finding the best solution to unclear situations, issues and problems. Create confidence and trust, while communicating the right message at the right time.  Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.  Be direct yet tactful and considerate of audience. Speak with others using clear and professional language, being direct, yet tactful.  Must be available to days, nights, weekends, and holidays. Clean professional appearance. Perform other reasonable job duties as requested by the General Manager. Hotel management experience required and hospitality degree preferred.

This role requires standing, walking, and sitting for extended period through shift.   Requires the ability to read and visually verify information in a variety of formats (i.e. small print, computer).  Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.  Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance. 

MHG Hotels LLC seeks to attract and retain a high performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve.  MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203.  Please leave a message and a member of our Human Resources team will return your call within three business days.  Alternatively, an email may be sent to hr@mhghotelsllc.com “Applicant Accommodation” should be included in the subject line of the email.  Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.