Reservationist - Full Time

Silver Bay YMCA is more than a traditional YMCA and more than a traditional hotel. Silver Bay is the best of both combined into one organization that has been around for over 120 years. We are a mission driven organization focused on fostering relationships, strengthening communities and nurturing spirit, mind and body for all. When you join our team, you gain the ability to work for a great cause whilst being surrounded by a beautiful natural environment and a great community of team members. Silver Bay YMCA is chalk full of history, families that have been coming here for generations, and an engaging and fun working environment. If you feel passionate about wanting to make a positive impact on your local community through your work, we encourage you to join us.

REPORTS TO: Guest Services Manager

CLASSIFICATION: Full-Time / Non-Exempt

Salary: $18.89 - $26.47

BENEFITS: 10% YMCA Retirement upon eligibility, Family Program Fees, Free Day Camp,? Health Insurance, Paid Time Off.

POSITION SUMMARY: Reserve and manage the rooms available for guest use and provide our guests with accurate pricing, room availability, and campus activity information as they inquire about reservations and general information.

SUPERVISORY RESPONSIBILITIES: N/A

ESSENTIAL FUNCTIONS:

1. Responsible for booking and processing guest reservations according to the policies.
2. Responsible for receiving deposits, applying deposits to reservations, and sending confirmation letters/e-mails to all guests who book.
3. Provide accurate and up-to-date information regarding accommodations, memberships, amenities, and activities on campus during all seasons.
4. Responsible for promptly answering incoming calls and e-mails within the Reservations Department (must be able to call all guests back no later than 48 hours after receiving the message).
5. Responsible for sending deposit letters to guests who have made a reservation and ensuring that the correct deposit amounts are received according to the policies.
6. Ensure that outstanding customer service is provided with every interaction.
7. Maintain knowledge and understanding of the current Property Management System
8. Provide support to the Front Desk Team, as needed. This would include but is not limited to; checking guests in and out, taking payment on reservations at check-in, ensuring arrival materials are made correctly, processing forms, and answering incoming phone calls.
9. Provide support to the Concierge Team as needed. This would include but is not limited to; processing membership forms, imputing memberships/charges into the Property Management System, taking payments, and ensuring membership materials are made correctly.
10. Perform other duties as assigned by the Guest Services Manager.
11. As a 24-hour operation, all staff may be asked to work weekend, evening, or night shifts and/or holidays in order to serve our members, guests, and program participants.
12. Follow all policies and procedures as noted in the employee handbook.
    

QUALIFICATIONS:

• High school diploma or equivalent. An associate or bachelor's degree in Hospitality or Travel and Tourism is a plus.
• Efficient verbal and written communication skills, abilities to problem-solve, and strong attention to detail are essential.
• Competence to meet, answer, and receive incoming calls from the public courteously and efficiently.
• Organizational skills and multi-tasking are essential.
• Exhibits proficiency and fundamental knowledge of Word and Excel applications.
• Accuracy in handling money and record keeping.

PHYSICAL REQUIREMENTS:

• Prolonged periods of standing.
• Must be able to lift up to 15 pounds at times.