Cashier Supervisor

A cashier supervisor entails providing excellent customer service to customers. To achieve the goal of satisfying customers maximally, the supervisor instills good customer service skills in the cashiers by training them and giving them detailed instructions on how to attend to customers.

Responsibilities of the Cashier Supervisor:

• Supervise human traffic by directing customers to cashiers who are attending to few people to avoid crowding on a queue

• Maintain cash registers and their contents, checking for accuracy in the store’s daily cash transactions

• Check duty posts regularly to ensure that cashiers are present and doing their work to facilitate the free flow of payment activities by customers

• Discipline workers who are absent on duty or are engaged in unhealthy practices as part of measures to enforce discipline in the workplace, and promote orderliness among workers

• Inform unit managers of suspicious activities and actions related to finances and shop items for prompt attention

• Ensure that the work environment is clean and in good hygienic condition to promote the image of the organization to customers

• Cross-check account balance and records at the end of daily operations to ensure that items bought are in line with amounts recorded

• Step in to resolve disputes between cashiers and customers over transactions with a diplomatic approach to handle such issues with good judgment in the interest of the company

• Be on the move, checking with cashiers to know if they are experiencing any challenges, and give them a helping hand to keep the job going

• Liaise with the manager to ensure that different denominations of cash are supplied for effective cash transactions with customers

• Train new cashiers on the job, giving them clear directions and guidelines on how to work effectively

• Ensure that company security procedures are always observed to track theft

• Liaising with Manager

Cashier Supervisor Description

Revised 3/4/2021

Key skills for Cashier Supervisor:

• Excellent communication skills (verbal and written) to ensure instructions are passed to cashiers and reports adequately made to the management

• Must be a team player to motivate cashiers to optimal performance

• Must have strong management skills to promote orderliness, and to drive the team to achieve set goals

• Creativity in handling issues: The leader must be creative in resolving customer complaints and disputes among cashiers

• Decision-making skills: The supervisor must be prepared to make quick decisions that will be satisfactory to customers and beneficial to his/her company; he/she should rely on his instinct to making good decisions most times

• Good with numbers