Hotel Operations Lead (Direct Hire)

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Hotel Operations Lead to work at a premier hotel in San Juan, Puerto Rico. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Salary/Pay Rate/Compensation: Competitive salary with growth opportunities

Why you should apply to be a Hotel Operations Lead:
• Competitive salary with growth opportunities
• Health Insurance for full-time employees
• Monthly personal wellness stipend
• $500 in annual credits for our properties around the Caribbean
• Free books
• Comprehensive training (learn about every aspect of the hospitality industry)
• A high-energy, start-up environment with smart, dedicated teammates

What’s a typical day as a Hotel Operations Lead? You’ll be:
• Supporting and providing guidance to Guest Experience Agents by training, coaching, and providing performance feedback with an eye toward execution
• Prioritizing, delegating, executing, and supporting day-to-day tasking to ensure a five-star guest experience
• Guiding guests through the hotel experience, ensuring they have an amazing first impression
• Communicating cross-functionally clearly and with compassion
• Working hard to drive down costs and improve continuously
• Owning and updating standard operating procedures to support team execution
• Assisting in continuous improvement of property maintenance and solving roadblocks proactively
• Analyzing property trends to optimize operations and proactively address potential guest issues
• Working closely with the General Manager to build, improve, and identify opportunities to elevate operations for our teammates and guests

This job might be an outstanding fit if you:
• Have a minimum of 3 years of experience managing direct reports; experience in travel & hospitality are considered a plus
• Have a proven ability to lead, prioritize, and deliver with a focus on driving team performance through coaching, training, and accountability
• Have a strong affinity to people management and ability to effectively lead a team by example, inspiring people to be engaged and proactive
• Have great communication skills, able to define clear action steps for their team members and effectively delegate
• Have the ability to take the initiative and problem-solve independently
• Are detail-oriented and organized
• Have the ability to adapt and flex to shifting priorities
• Embrace technology for team management and collaboration and are motivated to adopt new and emerging technologies
• Have a strong ability to establish positive relationships with others
• Thrive in a fast-paced, ever-changing, and challenging daily environment
• Have basic Google Suite knowledge
• Have the ability to lift/carry items up to 40lbs and stand/walk for extended periods of time
• Have a flexible schedule and be able to work nights and weekends as business requires
• Have regular access to a reliable smartphone, reliable transportation, and a willingness to travel.

What happens next:
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Hotel Operations Lead today!

#GRACE