Service BDC Manager

At D'Arcy Buick GMC we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee is critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

Benefits

• Medical
• Dental
• 401K
• Paid Vacation
• Company Holidays

Job Description: BDC Manager

This position is directly responsible and accountable for maximizing sales and/or service profitability of the Business Development Center to agreed levels of performance. Overall scope is to ensure expense control to agreed budget.

Objectives and Key Tasks

• To formulate targets for each business
• Development Representative and ensure achievement appointment show ratio.
• Monitor business development department financial performance vs. budget weekly
• Achieve a minimum standard monthly
• To fulfill Service Appointment Goals
• Ensure Customer Satisfaction
• To manage and lead the BDR team to attain a minimum performance of sales ration from incoming calls.
• To manage and lead the BDR team to contact every unsold opportunity to measure satisfaction and take appropriate action.
• To manage and lead the team to contact every delivered customer to company policy/franchise requirement.
• To manage and lead the team to contact all customers during survey period to company policy/franchise requirement.

Also responsible for maintaining Relations with department managers

• General sales managers
• New and Used car sales managers
• Salespeople
• F&I Managers
• Service Manager
• Service Advisors
• Parts Managers

Personality Trait/Skills for BDC Success

• Organized & detail oriented
• Collect and analyze metrics/run reports
• Recruit, train and motivate BDC staff
• Lead by example
• Interact with management team
• Vested interest in dealership success
• Ability to create and maintain a Process Driven Work Environment