Library Technology Specialist(Job Id 2341)

Posting Type: Open and Closed Competitive

Work Type: Full Time

Nature of Work:
This is technical work providing ongoing support of information systems and processes critical to the services and operations of the Omaha Public Libraries. Work involves the operation, evaluation, recommendation, and installation of hardware and software. Responsibilities also include providing on demand support for staff and serving as a liaison with the Douglas/Omaha Technology Commission (DOT.Comm) to ensure adherence to established City standards and practices. An incumbent in this position works both independently and as part of a team with guidance from a supervisor.

Education and Experience: The knowledge, skills, and abilities may be acquired through, but are not limited to, the following combination of education and/or experience
Bachelors degree in Information Technology or related field OR two years of college AND Five years of experience in information technology and computer support.

Special Qualifications: N/A

Pay Range: $55,348.80 with step increases to $70,928.00 Annually

Benefits: Forty-hour work week. Paid leave per year: twelve days vacation; five days management; fifteen days sick; and fourteen holidays. Employee's group health insurance, including major medical, vision, and dental, for individual or family. Defined benefit pension plan, plus Social Security, and more. See hr.cityofomaha.org for detailed information.

Who Can Apply:
Any person who meets the qualifications and other requirements described in this posting.

How to Apply: Completed City of Omaha employment applications must be submitted using the online application from the City website. It is the sole responsibility of the applicant to check and ensure that any and all required application materials and supplemental forms are received by the City of Omaha Human Resources Department by the stated deadline. You may confirm receipt of any materials and forms by contacting the Human Resources Department. If the materials are not received in the Human Resources Department by the stated deadline, they will not be considered. There will be no exceptions to this rule. If you do not meet the requirements at the time of this posting, once you do meet the requirements you may apply when it is posted again.

Examination Information:

The examination will consist of a training and experience form designed to assess job-related knowledge, skills, and abilities of the position. The training and experience form will be given to candidates once their application has been received, reviewed by a recruiter, and accepted to test for the position. The form must be completed and returned to the Human Resources Department by May 2, 2024 (passing score 60%). Final eligibility list will be the training and experience form weighted 100%.

Veteran Points: To claim five (5) points for veteran's preference, you must submit proof of service (such as a DD-214) that includes the date of induction, date of honorable separation, and Social Security number. (You must have completed more than 180 consecutive days of active duty.) To receive an additional five (5) points credit for disability, you must submit proof of eligibility from the United States Department of Veterans Affairs dated within the last 12 months. This information must be submitted to the Human Resources Department by 5/2/2024.

Working Conditions: (The conditions herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.) Work is conducted in an office setting, but employee must be able to transport him/herself or coordinate transportation to locations throughout the city during the course of the work day. Ability to work a flexible schedule, including some nights, weekends, and holidays.

Required Knowledge, Skills, and Abilities:

* Knowledge of and ability to operate a computer or other technology using standard or customized computer or systems software applications appropriate to the assigned tasks
* Ability to learn and adapt to advances in computer and electronics device technology and software
* Ability to effectively train and teach others the basics of personal computers and software applications
* Strong analytical, troubleshooting, and problem solving Skills
* Ability to conceptualize and prioritize objectives and organize work effectively
* Ability to manage multiple projects and assignments concurrently and effectively
* Ability to understand oral or written instructions
* Ability to adhere to safety policies, procedures, and guidelines
* Ability to establish and maintain effective working relationships with fellow employees and members of the general public
* Ability to stand, walk, and bend from 76 to 100% of the time; reach, stoop, squat, crouch, and push from 51 to 75% of the time; and to climb, balance, kneel, crawl, pull, and sit up to 25% of the time
* Ability to use up to fifty (50) pounds of force up to 33% of the time, up to twenty (20) pounds from 34 to 66% of the time, and up to ten (10) pounds of force from 67 to 100% of the time to move objects

Essential Functions: Any one position may not perform all of the duties listed, nor do the listed examples include all of the duties that may be performed in positions allocated to this class.

* Provides support for computer applications and peripherals such as printers, network switches and routers, Wi-Fi access points, scanners, digital cameras, and personal data devices
* Installs, configures, and maintains software
* Responds to and resolves user access problems with thorough troubleshooting measures for both locally and remotely hosted databases and e-resources available through the library
* Performs standard updates and routine procedures necessary for the operation of a variety of modules in the integrated library system, troubleshoots system processes, assists with the design and development of system usage reports, and provides direct support to projects that use and interact with elements of the integrated library system
* Maintains and updates web-based content, including library web pages and web graphics in support of a full range of library information discovery tools and services
* Provides monthly statistics via HTML, SQL, and other Integrated Library System (ILS) extracts including Circulation and PC Reservation statistics as well as monthly database statistics
* Compiles spreadsheets for Administration
* Evaluates and maintains Summer and Winter reading club software and instructs staff on its use
* Helps administer library servers, including Website, Computer Reservation System, Integrated Library System, Catalog, Phone System, Music, and Gaming servers
* Includes daily ILS backups
* Performs maintenance on Self Check machines including ordering and installing new parts
* Liaisons with DOT
* Comm by assisting in PC, user and IT issues, support and implementing scripts, Active Directory, and network
* Helps to manage large projects including the annual PC lease, library laptops for checkout, Youth iPad installation, ADA software for the visually impaired, and Windows migrations
* Helps to train library staff on ILS software and answers staff questions by email, phone, and in person
* Helps installation of AV equipment, including mounting projectors, screens, TVs, and billboards
* Also assists with wall wiring of network cables and AV cables
* Helps repair microfilm and microfiche machines
* Helps to maintain and implement gate counters at all locations
* Maintains regular job attendance in accordance with a schedule established for the position by the supervisor
* Performs other related duties as assigned or as the situation dictates within the scope of this classification

Conditions of Employment: Candidates must provide proof of U.S. citizenship or proof of permanent residence or authorization to work. The City of Omaha reserves the right to conduct criminal history, driving record, reference and credit checks and a background investigation on applicants for employment. Successfully passing a criminal background review, reference check, and if applicable, a credit check, is required as a condition of employment. If applicable, the City will require that you successfully pass a review of the driver's license, driving abstract, a pre-employment drug test, a hearing test and a back screening examination as a condition of employment. Failure to provide the information requested in the application process in a truthful, accurate and complete manner may result in disqualification, revocation of conditional employment or termination.

Reasonable Accommodation: Applicants requiring an accommodation for the examination because of a disability should advise the Human Resources Department a minimum of 48 hours prior to the examination by emailing peremploy@cityofomaha.org.

For a complete description of this job classification, visit hr.cityofomaha.org

Contact Points:

City of Omaha Human Resources Department
1819 Farnam St, Suite 506
Omaha, NE 68183

Phone: (402) 444-5300
Fax: (402) 444-5314

Website: hr.cityofomaha.org
Email: gabriella.doyleliekhus@cityofomaha.org