Solutions Architect

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you'll be doing...

As a Solutions Architect for the Verizon Consumer Group (VCG) Customer Communications Team, you'll be responsible for driving continuous innovation in our marketing communications platforms. Partnering with our business and IT teams, you'll develop and ensure the proper implementation of business requirements that enable next-generation capabilities for cross-vehicle orchestration for more than 10 billion communications delivered to our customers each year.

Responsibilities include:

• Leading creation of business and technology requirements, and establish prioritization for the development and enhancement of communication platform capabilities.

• Conceptualizing design, developing, and implementing solutions for complex systems/programs independently across communications and marketing technologies.

• Hands-on participation in solution development through coding applications, scripting automation processes, and configuration of third-party platforms.

• Creating and executing test plans to validate applications that meet the requirements of the business.

• Partnering cross-functionally / with 3rd party solutions partners to develop foundational capabilities that drive next-generation communications journeys orchestration.

• Partnering with IT and business teams, developing custom solutions that leverage Verizon's Martech stack, platforms & core infrastructure to deliver highly personalized customer communications.

• Defining and managing cross-platform integration points and associated processes.

• Leveraging audience management platforms, AI, ML, modeling and real time decisioning to generate actionable customer insights to prioritize customer communications and enhance customer experience.

• Integrating 3rd party and in-house testing & optimization solutions with the current Martech stack to facilitate champion/challenger and multivariate testing.

• Ensuring solutions produce measurable results that align to business priorities and KPIs.

What we're looking for...

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant work experience.

• Experience in developing marketing technology solutions using Adobe Experience Cloud products like Adobe Campaign, Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO) and Adobe Analytics.

• Experience in leveraging real time events to trigger personalized customer journeys.

• Experience in programming languages (Java, JavaScript, Python or .NET).

• Experience in developing and using APIs.

• Experience with lifecycle and/or customer-facing marketing programs.

Even better if you have:

• A degree in Marketing, Computer Science, Information Design, Management Information Systems, or a related IT or technology field.

• MBA or other Master's degree.

• Experience with solution design, development and technical consulting through collaboration between business and IT teams.

• Knowledge of campaign performance analysis to drive continuous improvement.

• High degree of independence and resourcefulness - ability to balance multiple projects, prioritize responsibilities and meet deliverable dates independently.

• Experience with HTML and CSS implementation for emails.

• Knowledge of encryption, data security, and customer privacy regulations.

• Knowledge of SQL, ETL and data transformation.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out page to learn more.