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in New Hartford, NY
- $15.00 - $15.10
Verified per hour - Arby's • 2h ago
Urgently hiring 3.3 mi Use left and right arrow keys to navigate 
$30est. per hour - $30
est. per hour
Enterprise Customer Success Manager
| Verified Pay | $115,000 to $125,000 per year |
|---|---|
| Hours | Full-time, Part-time |
| Location | New Hartford, New York |
About this job
Hi there! We're PAR and our purpose is:
To deliver solutions that connect people to the restaurants, meals and moments they love.
We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, instigators, idealists and builders to join our constantly growing team!
PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.
Our mission is to build the number one restaurant technology company in the world and we're off to great start.
We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!
Position Description:
Punchh is seeking an Enterprise Customer Success Manager to join our team of exceptional CSMs. In this role, you will be responsible for managing a portfolio of client accounts consisting of large brands in the verticals that Punchh currently serves. As an Enterprise CSM, you will be the primary point of contact for your clients, ensuring their long-term success with the Punchh platform.
Position Location:
USA Remote
Pay Band:
The base salary range for this position is $115,000 to $125,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.
What You'll Do:
- Serve as the champion and quarterback for client accounts, proactively interacting with them.
- Successfully manage and develop a book of accounts across multiple brands.
- Manage client relationships, including conducting regular meetings/calls, recommending marketing campaigns, training clients on platform features, and analyzing client data.
- Train on and become proficient in the Punchh platform to drive effective software adoption and key metrics.
- Understand clients' business objectives and offer campaign recommendations to help them achieve their goals.
- Conduct Quarterly Business Reviews (QBRs) with clients' marketing teams and C-level executives.
- Interface with clients to document, manage, and report progress, ensure smooth transitions, and provide product training.
- Anticipate client needs to identify potential upsell opportunities.
- Ensure ongoing client retention and renewals.
- Provide support to the sales team in the pre-sales stage with prospective clients.
- Maintain regular updates in the company CRM and CS tool.
What You'll Need:
- Client account management experience in B2B SaaS companies, preferably in the loyalty, restaurant tech, digital marketing, or CRM space.
- Experience engaging with and presenting to C-Level executives.
- Strong analytical skills and experience with data analysis in a marketing or business function.
- Excellent verbal, written communication, presentation, and articulation skills.
- Great time management skills with the ability to manage multiple customers simultaneously.
- Natural relationship builder with empathy for clients.
- Strong problem-solving skills and ability to prioritize competing priorities.
- Consistent success in achieving high client renewal, retention rates, and upsells.
- Ability to work cross-functionally and influence without direct authority.
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws.If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
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