Policy Services Processor

Join ourLife Policy Servicesteam where you'llprovidecustomer service to policy owners, sales force, and other departments by answering questions, clarifying policy statuses, and givinggeneral policy information to our customers.

What You'll Do

As a Life Policy Services Processor, you'll review and process system and policy owner requests such as billing changes, cash value transactions, address changes, cancellations, renewals, and other entry level policy changes. In addition, you'll:

• Communicate with policy owners and interact with other areas within the Life department

• Perform calculations such as cash, loan or surrender values, premium and credit due, sales credits, and commissions
• Process policy premium payments
• Become and remain familiar with each active policy type, what options are available, and how to best service each policy owner within each policy type
• Process policy renewals including creating new policy pages
• Receive and process cancellations, loans, and other requests
• Assure contractual and regulatory compliance
• Hours of this position are 8:00 AM CST to 4:30 CST

What it Takes

• Associate Degree or equivalent work experience

• 2-years of related work experience
• Customer service experiencerequired
• Prior knowledge of Life systems and Life Insurance products and service preferred
• Strong personal computer and keyboard skills, and basic accounting skills
• Effective and strong written and verbal communication skills
• Ability to build and maintain positive working relationships with internal and external customers
• Ability to perform duties at a high level of accuracy with strong attention to detail
• Possesses a positive attitude: a "can do" approach, good work ethic, and willingness to learn
• This position can be filled at different levels as well
• Based on qualifications and experience, the Denver role can be filled at $16.45-$22.61

What You'll Receive

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday in office.

  • As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.

• Meal Subsidy available for associates who report to an office:

  • Offices without a cafeteria, $15.00 weekly stipend

• 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.

• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program

• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off

• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.

• Well-being and Employee Assistance programs

• Sentry Foundation gift matching program to encourage charitable giving.

About Sentry

All of us at Sentry-more than 4,000 associates-have various talents, skills, and backgrounds. We work together to deliver on our promises to our policyholders every day. We're proud to offer a full line of property, casualty, and life insurance products to help protect businesses, cars, homes, lives, and retirement income.

Our headquarters is in Stevens Point, Wisconsin, with claims and service offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.

Get ready to own your future at Sentry. Opportunities await.

Thank you for your interest in Sentry!

Amelia Sacco