Enrollment Specialist

POSITION REPORTS TO: Enrollment Service Representative Supervisor
THIS IN AN ON-SITE ROLE. BILINGUAL SPANISH NEEDED

EDUCATION/EXPERIENCE/ADDITIONAL REQUIREMENTS: High School diploma, GED, or equivalent certification; knowledge of the community to be served; Computer literacy; ability to work with MS Office (Excel, Word, PowerPoint); ability to quickly learn new software programs. Type 20+ wpm; ability to travel (valid CA driver’s license and evidence of insurance required) throughout the county and surrounding counties as needed, in a dependable and punctual manner; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; and fluency in threshold languages including reading and writing ability. Preferred qualifications include six months of human services experience dealing with the public. Presentation and/or public speaking experience (teaching, marketing, community outreach and education, or public relations experience). Experience working with low-income and diverse populations; Capable of presenting the required information and materials interactively and in a culturally and linguistically competent manner that readily lends itself to comprehension and retention by beneficiary being served.

JOB RESPONSIBILITIES:

1.Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group
and individual presentations.
2.Presents Managed Care Options to beneficiaries and assists them in using their health care
plans.
3.Assists beneficiaries in the enrollment/disenrollment process.
4.Assists other Enrollment Service Representatives with daily management duties.
5.Assists management with the training/guidance of new Enrollment Service Representative staff.
6.Maintains positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff.
7.Performs data entry for enrollment/disenrollments, as needed.

ENROLLMENT SERVICE REPRESENTATIVE I
JOB DESCRIPTION (continued)

8.Transmits enrollment/disenrollment data to central processing facility operations in accordance with HCO policies and procedures.
9.Assists beneficiaries with medical exemptions and waiver inquiries.
10.Provides beneficiaries with status of enrollment/disenrollment, medical exemptions and waivers.
11.Documents daily activity accurately in Customer Relationship Management Database
12.Reviews knowledge base content for accuracy and makes recommendations for improvement.
13.Adheres to established procedures, performs self-checking and pay attention to detail in the performance at work.
14.Meets Field Operations minimum performance standards.
15.Notifies management in a timely manner of any problems with procedural compliance using established processes.
16.Reports observed quality problems and deficiencies in a timely manner.
17.Makes recommendations to management for improving the quality and efficiency of work.

#1086

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.