Senior Sales and Key Initiatives Manager

Senior Manager, Sales and Delivery Operations

US Remote

The Emmes Company, LLC ("Emmes") is a global, full-service Clinical Research Organization dedicated to excellence in supporting the advancement of public health and biopharmaceutical innovation. We believe in the power of truth, so much so that we named our company Emmes, which means truth. Through decades of experience we have learned that collaborative relationships thrive and human health benefits when truth is our compass.

Our "Character Achieves Results" culture is driven by five key values that guide our actions in the way we conduct research and distinguish us as an organization: Integrity, Agility, Passion for Excellence, Collaborative Partnerships and Intellectual Curiosity. We are a trusted partner to clients who share our passion for improving public health in a world of ever-changing scientific research.

If you share our motivations and passion in research, come join us! You will be joining a collaborative culture that empowers every Emmes employee - from entry level through top executive - to contribute to our clients' success by sharing ideas openly and honestly.

Primary Purpose

Emmes is growing and looking for a motivated individual who can help support our growing sales team! In addition to performing administrative tasks alongside our sales representatives, this role will help with Technology Delivery and sales operations projects. The role will play a key bridge between Sales and Delivery of Technology Implementations.

• Provide support and respond to inquiries from the global Sales team on sales processes, tools, and general sales activities

• Ensure the integrity of customer information maintained in the CRM system

• Process purchase orders in relevant internal systems and forward them for final review and invoicing.

• Software License Management

• Identify ways to increase sales and operational efficiency through enablement, procedure enhancements, and automation.

• Contribute to and work with the Sales Operations team on other special projects including training, documentation, and sales reporting

• Prepare and coordinate meetings and proposals

• Lead key initiatives that may involve product updates, enhancement requests, defect resolution for customer success

• Coordinate Sales to delivery transition for key technology sales and contracts

• Bachelor's degree in scientific, engineering or business field

• Minimum of 15 years of technology implementation/delivery and sales experience

• Demonstrated knowledge and experience with technology, cloud, network, integration and cloud platforms for cloud

• IT Program Management with Agile/PMP/SDLC methodologies is a must. Large scale experience is desired

• Knowledge of clinical trials, clinical research, and the life sciences industry dynamics and issues is desired

• CRM knowledge and practical experience is desired

• Technology Project Delivery Management, Account Management

• Technology Infrastructure including on-prem, cloud, data center, applications management

• Public / Private / Hybrid Cloud Management Services

• Strong Client Engagement and Management experience

• Experience in growing accounts with cross selling and up-selling

• ITSM / ITIL Practices, SLA/KPI Management

• Strong organizational and documentation skills, with the ability to work autonomously in a remote environment.

• Strong sense of customer focus, being able to meet the needs of internal and external customers, understanding customer requirements, and responding appropriately in line with business objectives

• Strong sense of IT project delivery, task management, vendor, client and internal coordination

• A creative, analytical, and intuitive coordinator with strong attention to detail

• Self-motivated and directed with the ability to work autonomously on individual projects as well as in a team.

• Ability to create strong working relationships, processes, and outcomes; adept at working in a fast-paced and dynamic environment.

• Willingness to travel up to 30%

Emmes requires all US based Clinical Research Associate new hires to be fully vaccinated before their first day of employment. All new hires may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing. Emmes complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons.

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:

• Flexible Approved Time Off

• Tuition Reimbursement

• 401k Retirement Plan

• Work From Home Anywhere in the US

• Maternal/Paternal Leave

• Casual Dress Code & Work Environment

CONNECT WITH US!

Follow us on Twitter - @EmmesCRO

Find us on LinkedIn - The Emmes Company, LLC

The Emmes Company, LLC is an equal opportunity affirmative action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.