Customer Service Representative

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide support to dealers via phone and email.

• Enter customer orders and follow through until fulfillment, communicate the expected delivery date, and explain stock-outs.

o Confirms that submitted customer orders have the correct quantities, pricing and requests revisions when necessary.

• Work closely with the production team on ETA’s on out-of-stock items and communicate updates and changes to customers.

• Coordinate delivery schedules with dispatch and keep the customer informed of such schedules.

• Help customers with problems; provide customer feedback to management.

• Other duties and responsibilities related to the nature of the job may be given on a temporary or permanent basis as needed.

Skills:

Customer service, Customer support, order entry, microsoft office, Call center, data entry

Top Skills Details:

Customer service,Customer support,order entry,microsoft office

Work EnvironmentM-F 7am-8am

*8 hour shift with 30 min Lunch

Business casual attire

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.