Complex HR/Housing Coordinator-Highgate Key West Hotels - Full-time

Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Overview:

The HR/Housing Coordinator is responsible for assisting the Human Resources teams for all 6 Highgate Properties in Key West (Southernmost Beach Resort, The Marker Resort, The Gates Key West, 24North, Hilton Garden Inn, and Fairfield Inn & Suites) with a variety of Human Resources functions. He/She primarily responsible for the recruitment, selection, and onboarding. He/she is also responsible for the coordinatization of incoming and outgoing international associates and assist in the complete on-boarding of the international Associates. Required to follow up with program inquired in a timely and accurate manner and ensure completion of required paperwork, and the understanding and enforcement of company policies.

Responsibilities:

• Assist with the International Associate process for program participants, including pre-arrival materials, answering inquires, providing travel validation, processing extensions and early departures.
• Maintain the host agency database and internal reporting documents for International Associates.
• Assist in recruitment of program participants to include, application, interview and selection of candidates.
• Adhering to strict program deadlines and tracking of associate document submissions and requirements.
• Providing advisement and support to all International students.
• Arranging arrival/departure transportation for international associates
• Managing student portal for application, and processing of inbound international program participants across various platforms
• Coordinate welcome baskets for all new international students
• Coordinate bikes for students, first come first serve
• Assist with the planning and presentation of new employee orientation for international associates to include property tours
• Assists with the completion of all new hire paperwork, ensuring all identification/visa, etc. are up to date in I9, send Welcome Announcement of Student to selected property.
• Maintaining positive relationships with international sponsors agencies and partners to include, J1, H2B, TN Visa, H1B1 etc.
• Managing portal for application, and processing of inbound international program participants.
• Coordinatization of incoming and outgoing international associates and assist in the complete on-boarding process.
• Assists with managing the International Associate housing process to include: securing appropriate housing, tracks leases and paperwork related to employee housing, and occupancy and revenue (ongoing), assigning roommates and/or room moves, while continually communicating all to the Director of HRs.
• Coordinating with rental offices on yearly leases and conducting property walks monthly to ensure rentals are in working order
• Assists with coordinating special cultural events quarterly to expose students to activities that promote exposure and interchange between our employees and Americans that will increase their understanding of each other's society, culture, and institutions.
• Advises management in appropriate resolution of employee relations issues for the international workforce
• Conducting pre-departure reconnection sessions and present departure gift for participants
• Serving as the primary liaison to facilitate program for individual property, associate and sponsor agencies as well as visa compliance and maintenance of visa associates
• Required to have reliable and suitable transportation.

Qualifications:

Education & Experience: 

 

An equivalent combination of education, training, and experience will be considered:

 ▪ Bachelor’s Degree; 2 year’s related work experience; Human Resources /Customer service experience

 ▪ Experience with J-1Visa processing

 

Physical requirements:

• Long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

 

General requirements:

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of associates and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with associate and guests in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.