Sales & Marketing Admin

The Sales & Marketing Admin role is pivotal in driving sales and marketing strategy, focusing on initiating outreach to potential clients, conducting comprehensive customer research, and implementing marketing efforts. This position involves supporting the sales and marketing teams, managing data in the CRM system, and adapting to various responsibilities as needed. Success in this role will contribute to achieving defined monthly goals and ensuring a high level of customer satisfaction throughout the sales process.

Reports to:  Market Growth Leader

Department:  Customer Operations

Classification:  Salary- Exempt

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage administrative tasks to support the sales and marketing teams in executing sales and marketing strategies.
• Conduct comprehensive research on potential clients and market trends to inform targeted outreach.
• Assist in the development and execution of drip campaigns to nurture leads and maintain customer engagement.
• Provide administrative support throughout various stages of the sales process, including preparing sales documents and coordinating meetings.
• Maintain accurate and up-to-date records of customer interactions and transactions in the CRM system.
• Collaborate with the sales team to ensure seamless communication and efficient workflow.
• Proactively initiate and follow up on customer communications to gather feedback and address concerns.
• Generate reports and insights from CRM data to evaluate the effectiveness of sales and marketing strategies.
• Contribute to achieving defined monthly goals by supporting the sales team in meeting customer needs.
• Attend and actively participate in sales meetings, conference calls, and training sessions as required.
• Assist in identifying revenue opportunities within the customer base and contribute to the development of targeted programs and activities.
• Collaborate with the sales team to provide accurate forecasts and relevant sales metrics.
• Performs other duties as assigned.

Access to Sensitive Areas and Information

• CPNI and other sensitive customer information
• Sales offices

General Qualifications

• Business Acumen
• Communication Proficiency
• Customer/Client Focus
• Results Driven
• Technical Capacity

Education and/or Experience

• At least one year of experience in a related field preferred
• One year of telecommunications experience preferred

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position:  Monday through Friday, 8:00 a.m. to 5:00 p.m.

Travel

Some overnight travel is expected for this position.

EEO Statement

JBN Telephone Company, Inc. and Giant Communications, Inc. (Company) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.  In addition to federal law requirements, Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Company expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.  Improper interference with the ability of Company’s employees to perform their job duties may result in discipline up to and including discharge.