Student Success Manager (Korean speaker)

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.

We’ve built Crimson to become the world’s most successful university admissions consultancy, with our students 4x more likely to gain admission. To support our students, we have a Student Success team that’s obsessed with providing the best outcomes for our students and levelling the playing field. They engage, manage and facilitate a student’s journey with Crimson to help them achieve their goals and reimagine their future.

What are the main responsibilities for this role?

The Student Success Manager is responsible for the student experience at Crimson. The Student Success Manager is the main point of contact for the student and family, supporting the student in the timely execution of an agreed roadmap to achieve desired student outcomes and goals. You will work closely with varying internal stakeholders to ensure smooth completion of services and high client satisfaction.

The key focus of a Student Success Manager is to build relationships both internally and externally and to communicate effectively to maintain trust and strong collaboration.

Student Success Managers are highly organized and skilled employees in project management who understand the needs of different stakeholders and keep the internal team on track to achieve desired student outcomes. They display business acumen and safeguard the students’ and Crimson’s investment from the beginning to the end of the student’s Crimson journey.

As a local partner to the student and their family you will be responsible for informing other team members of cultural or local expectations and requirements and contribute to the continuous improvement of Crimson services in your region.

What are the main responsibilities for this role?

• Coordinate, engage and facilitate the student’s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson’s world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap)
• You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team
• Advise the team on possible value add solutions to support the student
• Provide the global team insights into local cultural nuances and demands
• Keep up to date on student’s progress, and report back to the team regularly
• Proactively manage and foresee issues by resolving complaints or escalations in a timely manner

What we are looking for?

• 1-2 years experience in customer service, project management or transferable role
  
• Fluent in Korean and English 
• Legally live and able to work in Korea 
• Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability
  
• High level of resilience and ability to thrive in a fast-paced startup environment
  
• Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders
  
• Outstanding organizational skills, with excellent written and verbal communication skills
  
• Collaborative, with an openness to give and receive feedback
  

Why work for Crimson?

• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
• $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!
• Psychologist on staff
• Insightful fireside chats and workshops to help support our high performing and ambitious team
• Radical Candor is a feedback approach we live by
• We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!

If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!

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