Front Desk Agent -Part Time - South Branch Inn Moorefield

With two stunning locations, our 100-room Moorefield location or our 60-room Romney location, you'll find a cozy retreat nestled in the heart of the picturesque Potomac Highlands. Enjoy comfortable accommodations and easy access to outdoor adventures like hiking, fishing, and horseback riding.

Whether you're exploring the town, hitting the nearby slopes for a day of skiing, or headed out for a day of hiking or mountain biking, our Inns offer the perfect base camp for your West Virginia adventures. Both of our locations boast spacious rooms and suites, as well as friendly, attentive service from our staff. And with a range of amenities including complimentary breakfast, Wi-Fi, and in-room coffee makers, we strive to make your stay as comfortable and convenient as possible.

We are looking for a Part Time Front Desk Agent with a friendly attitude to become part of our team at the Moorefield location and work during our Day or Evening shifts.

Compensation:    $14.00 per hour

Position Overview:
Responsible for checking-in and checking-out guests and responding to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOP’s.

Essential Job Functions:
-Handle guest registration and room assignments, accommodating special requests whenever possible.
-Pre-register, block reservations and take same day reservations and when necessary future reservations following resort rate structures, discounts and selling strategies.
-Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
-Resolve customer complaints, assist customers in all inquiries in connection with resort services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
-Cancel room reservations according to procedures.
-Walk customers in a professional and courteous manner according to procedures.
-Cleaning and organizing on downtime.
-Adhere by the Hilton brand standards, trainings, and requirements.
-Cross train in Housekeeping to understand how a guest room is cleaned and prepared for guest use.
-Assist with laundry department with folding of linens when needed.

Non-essential Job Functions:
In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions:
-Inventories guest room keys according to policy and request re-keying as necessary.
-Assist with responsibilities and duties in the absence or heavy volume in the areas of
housekeeping, lobby, laundry, and public areas.

Additional Information:

Please note this job description is not a comprehensive listing of activities, duties or responsibilities required for this job. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the associate is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About the Company:

Up to Par Management LLC and Taylor Hospitality, LLC select only the most passionate and skilled hospitality professionals. Up to Par Management LLC and Taylor Hospitality, LLC are a premier management company creating lifetime memories for its members, guests, and associates through its profitable clubs, hotels, value-added services, and community relationships.  Up to Par Management, and it's subsidiary, Taylor Hospitality, is a leading club and hospitality management company specializing in golf, country club, hotel, and restaurant operations, full-service management, and consulting. We are a growth-oriented company pride ourselves in providing opportunities for our associates as well as our partner properties.