SEASONAL REGISTRATION CLERK

SEASONAL REGISTRATION CLERK

Hourly: $11.00

Purpose of Classification

Performs clerical work in support of assigned park, park programs or function. Duties include greeting park guests, making reservations for R.V. Guests, collecting monies, from Park Concessionaires, and other services rendered. Positions in this class perform routine data entry and identify needed corrective actions to resolve discrepancies; answer questions; and maintain documents and records.

Essential Functions

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Provides customer service to the general public; collects monies for general services, concession rental, daily conservation fees on a daily basis and verifies credit card transactions; summarizes details of transactions on individual ledgers; assesses cost and fees.

Directs complaints to proper division manager; provides the public with information regarding the amenities of the parks, park hours, fees and park policies.

Mails out informational brochures; collects monies for general services such as RV registration, Tent registration, monthly or annual concession rental.

Enters guest's registration/reservation and cancellations into computer; answers telephone and supplies information and/or makes reservations as requested.

Collects and secures deposits from park guests to reserve RV sites for following year in accordance with park reservation policies.

Handles check outs for guests, and provides refunds; prepares reports of daily receipts/deposits and camp checks at the end of each shift.

Updates daily camp check, and reads guests electric meters upon requests, sorts U.S. postage of park guests appropriately and expeditiously at administrational office during peak season.

Provides assistance and information to employees, managers, vendors, citizens, local businesses, and/or and other interested parties regarding assigned park functions and amenities; serves as liaison between supervisors, vendors, and other departments in regards to the park. Explains policies and procedures.

Additional Functions

Performs other related duties as required.

Minimum Qualifications

High School Diploma or GED; supplemented by one (1) year of experience performing clerical and/or support work in the field of public relations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

ADA Compliance

Physical Ability: Tasks require the ability to exert medium physical effort in medium work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of medium weight (20-50 pounds). Tasks may involve extended periods of time climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motion at a keyboard or work station.

Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed with exposure to adverse environmental conditions.

AA/EEO/MFD EMPLOYER