Service Writer

Job Overview:

We are seeking a dedicated Service Writer to keep America rolling with our family-owned company that continues to grow after 50 years in business.

A Service Writer is responsible for assisting customers with their vehicle repair needs. Their duties include greeting customers, informing them about the types of services their store offers, updating customers on the progress of their vehicle repairs, offering free vehicle road-ready inspections, and processing customer transactions upon completion of their vehicle repairs. This position requires being friendly and hospitable to all customers who come through the door to provide the exceptional customer experience while elevating the Southern Tire Mart brand.

Responsibilities:

·       Serve as a customer relationship manager.

·       Serve as a link between customers and different departments in the organization.

·       Interact with customers, field their questions, and provide accurate and timely responses.

·       Educate clients about Southern Tire Mart products, services, and offers.

·       Provide hospitality to customers throughout their entire experience at the store.

·       Offer road-ready safety checks on vehicles.

·       Communicate effectively with customers and service technicians to streamline operations.

·       Schedule appointments, enter orders, monitor service progress, calculate charges, and process payments.

·       Order products that are needed to fulfill customer needs from wholesale or 3rd party vendors.

Skills / Education:

·       Excellent communication and customer service skills

·       Tech savvy (computer/tablets) for point-of-sale system and ordering.

·       Retail sales, tire service, or front counter experience preferred but not required.

·       High School diploma or GED

·       10 key calculator skills

Benefits:

·       401K

·       401K Matching

·       Health Insurance

·       Dental Insurance

·       Life Insurance

·       Vision Insurance

·       Paid Time Off

·       Paid on-the-job training

·       Opportunity to promote within the organization

Company Overview

Join the best team in the tire industry. Southern Tire Mart is the nation's #1 truck retreader in North America since 2007, the #1 Commercial tire dealer in the US since 2008, and the #1 commercial tire dealer since 2012. With over 200 retail and maintenance locations from coast to coast, STM is laser-focused on growth.  This family-owned company is involved in all aspects of the tire industry, owning 24 Bandag retread plants and 13 wholesale locations. All while maintaining best-in-class service and caring for its employees like family. As an employee-focused company that believes in rewarding success, we take great pride in hiring talented, hard-working people. Join our team and help keep America rolling!

Southern Tire Mart is the cornerstone of Duff Capital Investors – over 20 businesses from trucking, tires, and automotive to construction, energy, and chemicals.