Technical Support Specialist

Duration

12

Month(s) contract to hire

Req Description

Full background check + fingerprinting will be completed

Description

• Work on-site as needed following Covid19 prevention best practices.
• Handle incoming customer phone calls and emails; provide first and second level support/triage.
• Address escalated tickets, provide incident response and triage to include after-hours support when tasked. Escalate appropriately as required.
• Communicate status to end users and update ticket information.
• Support technical initiatives as assigned by site technical manager.
• Assist in developing and maintaining knowledge base and department procedure documentation.
• Liaison with vendors, clients, and other teams for any required troubleshooting and/or support of projects.
• Support technical needs of employees and clients as they relate to computer based systems.
• Hardware replacement and disposal.
• Assist with on-site inventory management.
• Other duties as assigned.

Enterprise Req Skills

active directory,windows 10

Job Title

Technical Support Specialist

Top Skills Details

1) 5+ years of Desktop/Helpdesk support experience
2) Hardware troubleshooting experience with working knowledge of Windows 7/10 operating system, MS Office suite (Word, Excel, and Outlook).
3) Experience setting up workstations and completing break/fix work

Worksite Address

O\'Fallon,Missouri,United States,63368 -onsite

Additional Information

Drug Test Required

true

Experience Level

Intermediate Level

External Communities Job Description

The company is growing rapidly and looking to build their team with another tenured helpdesk/desktop technician. Opportunity to go full time.

EVP

 offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement.

Work Environment

Business Casual

Additional Skills Tags

active directory,windows 10

Additional Skills & Qualifications

Ability to follow directions, team players, ability to work quickly and efficiently.

Experience working with Active Directory
Experience monitoring user access requests that need to be changed or added
Bachelor’s degree or equivalent work experience preferred
Strong work ethic
Strict adherence to work schedule times and deadlines
Successful completion of new hire training program
Flexibility and ability to adapt to change quickly
Ability to work with all levels of management
Excellent Listening skills
Strong problem resolution skills
Excellent verbal and written communication skills

At this moment the team right now doesn\'t have the bandwidth to support the 2600 end users. Without additional help, their SLA\'s will fall behind and the team can\'t deliver the best level of service to their customers.