Digital Learning Support Specialist II (Hybrid) - Full-time / Part-time

Job Title: Digital Learning Support Specialist II (Hybrid)
Location: Atlanta, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 270779
About Us

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting Faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's Faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and is No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the well-being of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good, breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Department Information

Georgia Tech Human Resources (GTHR) serves the Institute and its more than 14,000 employees through strategic counsel, employee engagement, and essential human capital management operations. As the people's unit, GTHR is engaged throughout the employee's lifetime at Georgia Tech. Our team works with sensitive employee information and assists in the management of complex employee issues. Professionalism and confidence are of the utmost importance within our team.

What we do:

• Process payroll and maintain employment data for approximately 14,000 active faculty, staff, and students
• Strive to attract, recruit, and retain the best talent in the marketplace.
• Provide immigration, labor, and tax support required for foreign national faculty and staff to work at Georgia Tech and support employees performing services overseas.
• Leverage a market-driven compensation structure to attract and retain employees.
• Advise employees and managers regarding work performance and conflict management.

Job Summary

Provide Tier II technology support and training to faculty, staff, and students for various digital learning initiatives. Support digital learning initiatives at Georgia Tech, including production platforms utilized on a massive scale online, blended, or flipped educational content delivery and post-pilot transfer of technologies to centralized or unit support. Support academic applications and systems in partnership with clients and cloud providers. This position will interact on a regular basis with faculty, staff, students, and unit and department staff. This position typically will advise and counsel faculty, staff, and unit and department staff. This position will supervise NA.

Responsibilities

Job Duty 1: Provide advanced enabling technology expertise, support, and training to partner faculty, staff, and project teams from initiation to completion for a variety of digital learning initiatives, including but not limited to production IT platforms for massive-scale online educational content delivery.

Job Duty 2: Analyze, troubleshoot, and resolve a wide variety of highly complex platform problems and advanced technical issues.

Job Duty 3: Assist faculty and staff with platform capabilities, technical questions, and individualized troubleshooting, and train and provide technology transfer as needed.

Job Duty 4: Document and define needs and requirements for digital learning usage in courses.

Job Duty 5: Assist in the design/creation of platform training, technology transfer, standardized configuration, documentation, and support for faculty and staff, as well as standard operating procedures for instructional staff.

Job Duty 6: Assist the management of the technical aspects of educational content delivery solutions and configurations of assessment and certificates.

Job Duty 7: Assist with one or more archive solutions for educational content.

Job Duty 8: Compare and contrast digital learning platforms and other digital learning technologies.

Job Duty 9: Perform initial requirements analysis, definition, design, and integration activities for new and existing academic applications and platforms.

Job Duty 10: Perform other duties as assigned.

Required Qualifications

Education Requirements:

Bachelor's Degree in Information or Educational Technology, Engineering, or equivalent combination of education and experience.

Required Experience:

two or three years of job-related experience.

Preferred Qualifications

Preferred Qualifications

Preferred skills include web application and/or platform support OR digital learning technology solutions integration and delivery; Knowledge of support and/or administration of SIS (Genius) and LMS (Canvas); Knowledge of SCORM objects, course authoring tools, and online video (Articulate, Camtasia, etc.); Skills in scripting and automation of tasks; Knowledge of technical writing and documentation, Knowledge and experience with Service Now; Strong technical writing, documentation, and/or training; online learning, and/or learning management system environments; Knowledge of XML or other markup languages; Knowledge of the university or public sector environment; Knowledge of cloud-based services delivery; Knowledge of productivity software and related platforms, particularly in educational settings.

Proposed Salary

Pay Range: $61,618-$83,799/yr

Job Grade: I4

Knowledge, Skills, & Abilities

This job requires a proven ability to analyze, troubleshoot, and resolve complex customer technology issues, particularly with cloud-based services; Skills in web application and/or platform support OR educational technology solutions integration and delivery, hardware and/or software; Proven ability to plan, organize, and multitask in order to meet deadlines; Excellent service delivery and customer focus; Strong knowledge of basic office applications; Strong knowledge of multiple operating system environments, including web browsers and media players; Strong oral and written communication skills; Strong team and interpersonal skills in a matrix environment; Highly responsive, positive, organized, detail-oriented, self-motivated, and able to effectively coordinate and multitask among competing priorities; Working knowledge of massive open online courses, online learning, and/or learning management system environments; Knowledge of project management tracking tools.

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive or where they are required by Federal, State, or local government contract.

All members of the USG community must adhere to the USG Statement of Core Values, which consists of Integrity, Excellence, Accountability, and Respect. These values shape and fundamentally support our University's work. Additionally, all faculty, staff, and administrators must also be aware of and comply with the Board of Regents and Georgia Institute of Technology's policies on Freedom of Expression and Academic Freedom. More information on these policies can be found here: .Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position does not require a security clearance.

Location: Atlanta, GA

Background Check

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening