Front Desk Receptionist / Scheduler

Ocracoke Health Center, Inc is a 501c3 organization committed to always providing excellent care to our community. We believe that medicine is an art as well as a science and are committed to delivering quality healthcare to the whole person. We partner with our patients and their families to provide a medical home that is respectful, compassionate, accessible, and comprehensive. We offer services including behavioral health, primary care, in-house pharmacies, pediatric care, migrant & seasonal farm workers, telemedicine, dental health, and MVP programs. The organization consists of three health centers in Ocracoke, Manteo, and Engelhard, NC.

Job Title: Front Desk Receptionist / Scheduler
Department: Administration
Immediate Supervisor Title: Clinic Manager

Our Engelhard Medical Center is looking for a Front Desk Receptionist / Scheduler. In this role, you will interact with patients, providers and other clinical staff.

Essential Job Responsibilities:

• Handling medical records and confidential patient information according to HIPPA laws
• Schedule appointments
• Posting daily payments
• Opening and Closing Daily duties: keeping schedule, printing charge slips, opening/closing front door, signage for holidays, etc.
• Updating patient demographic and insurance information
• Basic phone operations: transferring calls, taking messages, timely response to voicemails
• Emphasizing high-quality patient care.
• Participates in Quality Improvement efforts and activities.

What we offer:

• $15 - $17 per hour, 40 hours per week, paid bi-weekly
• 100% employer paid benefits:
  • Medical, Dental, Vision
  • Short and Long Term Disability
  • Life Insurance
  • EAP (Employee Assistance Program)
• 401k with a 2% match
• 14 days of PTO and up to 40 hours of wellness leave per year
• Consistent schedule of Monday - Friday, 8am - 5pm (office closed for lunch from 12pm - 1pm)
• Small, yet growing non-profit organization!

Requirements

• Education: High school diploma or equivalent.
• Experience: One year of experience in customer service or in a front desk capacity

Helpful but not required:

• Experience in a health care environment
• Knowledge of medical terminology and organization services
• Knowledge of individual responsibilities to accurately direct callers
• Experience with or the ability to learn our EMR (Electronic Medical Record) System - Athena
• Bilingual English/Spanish Speaking, preferred

Similar Job Titles: Receptionist, Customer Service Representative, Front Desk Agent, Office Assistant, Administrative Assistant