Guest Service Representative (PT) Comfort Inn

The Comfort Inn Vadnais Heights is looking for a part time Front Desk/Guest Service Representative to join our team. Full time hours are available to someone who will cross-train in other areas of the hotel.

Hours: combination of 7am-3pm and 3pm-11pm. Must be available to work weekends and holidays as needed.

What is in it for YOU?

• Competitive Wages
• Personal Days Off - starting on Day 1
• Bonus Plan
• Referral programs
• Holiday pay
• Like to travel? Take advantage of the employee discount program!

As a Guest Service Representative, you will be responsible for providing an exceptional guest experience at all times. You will be the first point of contact for our guests and will provide information and assistance throughout their stay. Our Guest Service Representatives are the first impression our guests have with our business and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor in order to provide an exceptional guest experience.

The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.

The essential functions of a Guest Service Representative position include:

• Performing the check-in and check-out process
• Answer all incoming and in-house phone calls
• Assist callers with making and/or changing reservations
• Assist all guests as necessary to ensure a positive experience
• Ability to work while standing for extended periods of time.
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction

Additional duties may also include:

• Assisting with cleaning in lobby/common area/hotel entrance
• Monitoring the pool area and upkeeping, especially on weekend times when our 90 foot waterslide feature is operating.
• Helping with laundry on down time
• Other tasks as needed

Candidates must possess the following knowledge, skills, and abilities:

• Great attention to detail
• Excellent knowledge of local attractions and entertainment venues
• Considerable knowledge of computer systems for registration, reservations and backup systems
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• Ability to read, write, speak and understand the English language to communicate with employees and guests
• Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

Thank you for your interest in the Comfort Inn Vadnais Heights!