Call Center MSR
Estimated Pay | $19 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Gurnee, Illinois |
Compare Pay
Estimated Pay We estimate that this job pays $18.52 per hour based on our data.
$14.97
$18.52
$23.35
About this job
Job Description
Job Description
SUMMARY: Responsible for providing information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.
ESSENTIAL FUNCTIONS:
- Serves membership by providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence
- Answers incoming calls in a timely manner
- Responds to member email and fax inquiries in a timely manner
- Researches and resolves routine member questions, problems, and complaints concerning credit union accounts
- Assists in opening memberships
- Follows proper verification and identification procedures to assist in thwarting fraud
- Recognizes opportunities and cross-sell credit union products and services when appropriate
- Achieves minimum standards of sales goals
- Accepts and completes teller related and account maintenance requests
- Assists in Online Banking or reactivations
- Assists in Online Banking or logon and /or password reset
- Assists in trouble shooting all E-Services inquiries.
- Assists with review of IRA and HSA documentation to the system core and Ascensus
- Participates in Service Center Campaigns
- Maintains knowledge of credit union products, services, policies and procedures
- Other duties as may be assigned
SECONDARY FUNCTIONS:
- Works as ITM MSR as needed
- Fulfills Receptionist duties as needed
QUALIFICATIONS:
- Education Required: High School Diploma or equivalent (GED)
- Education Preferred: Associate’s degree in Business Administration or related field
- Experience Required: One (1) year of customer service or retail sales experience
- Experience Preferred: Two (2) years of customer service or retail sales experience in a call center
- Knowledge, Skills and Abilities (KSAs):
- Effective communication and telephone skills
- Ability to speak Spanish is preferred
- Ability to perform job functions independently
- Ability to work as part of a team
- Ability to verbally communicate effectively with internal and/or external members
- Ability to use computers and job-specific technology/software efficiently
- Maintains confidentiality
- Performs responsibilities with composure, quality and accuracy under stress of deadlines/requirements
TRAVEL: N/A
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 929344567 Posted: 2024-05-06 Job Title: Call Center Msr