Dining Attendant

SUMMARY
A Dining Attendant welcomes and seats customers, takes orders, delivers orders to seated customers. Ensures customers have an exceptional experience.
ESSENTIONAL DUTIES & RESPONSIBILITIES:

• Greets guests as they enter the Deli
• Suggests the guests take a seat at a table
• Provides guests with menus and ensures they are seated comfortably
• Explains daily specials
• Takes food order
• Takes drink orders for guests as they wait or directs them to the bar area as necessary
• Delivers drinks and food items to guests
• Keeps the front deli area looking clean and presentable
• Assists in rearranging tables for large parties
• Reports any problems or issues to the Food Supervisor
• Attends staff meetings
• Assists in setting up and cleaning up the deli during opening and closing shifts, respectively
• Daily interaction with the public
• Responsible for providing legendary dining service to all customers in an efficient, courteous and professional manner
• Addresses and resolves customer concerns and complaints
• Touches back with the guest after food is served to ensure they are satisfied
• Thanks, guests, for dining at the deli/casino when they leave
• Working weekends and Holidays are required
• Will assist in making some of the menu items
• Food Prep
• Performs other duties as assigned

EDUCATION and/or EXPERIENCE:

• Prior restaurant service experience helpful but not necessary
• Must be able to perform simple mathematical calculations and count money
• Must be able to use Agilysys POS System and have strong knowledge of the menu

CERTIFICATES, LICENSES & REGULATIONS:

• SafeServ certification required
• ServSafe certification required
• Cash handling required
• POS training required
• Required to watch Customer Service video annually
• Required to watch Sexual Harassment video annually
• This individual will be required to successfully pass a pre-employment drug test and as a condition of employment will be subject to random drug testing
• It is always the responsibility of the employee to have all documents current and valid at all times.