Customer Service Representative

The Service Representative will uphold the company mission to provide a world class customer experience and best in class customer satisfaction within the Customer Care Department. The CSR provides customer service support to both our customers and to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely and efficient manner. The Customer Service Representative will act as the customer advocate to ensure that our brand promise is delivered with every customer interaction.
Essential Duties and Responsibilities:
Handle inbound phone calls for service requests, processing and verifying the accuracy of customer information by utilizing our software and customer information systems.

• Initiates required response and action to customer service requests for customer order changes, including the maintenance of order/customer account files and immediately communicates changes to the appropriate personnel/departments
• Delivers best in class service to both internal and external customers
• Read and understand departmental memos, promotional materials, procedure changes and implements those process and procedures immediately
• Coordinates the response for difficult and/or unusual situations or requests
• Responds efficiently to customer inquiries and resolves all customer service requests
• Closely follow company and departmental procedures to ensure consistency, accuracy and quality
• Provides input and suggestions to the Customer Care Manager to further enhance the customer experience

- Benefits--Health (Vision and Dental), Paid Vacation and major holidays.