Client Service Representative 1

We are looking for a part-time or full-time client service representative in our reception department! We are searching for a hard working, reliable, animal loving person to join our Dublin Animal Hospital reception team!

Experience in a veterinary clinic or health care field reception team preferred.

Client Service Representative - Reception

• Greet clients entering DAH promptly and professionally.
• Dress professionally in clean attire. Personal appearance must be clean, neat and tasteful.
• Answer phones professionally and promptly.
• Process prescription and food requests in a timely fashion correctly.
• Accurately schedule appointments, surgeries and boarding reservations.
• Takes initiative to ensure clients are cared for from the time they call DAH until their ready to depart DAH.
• Offer to assist clients to their vehicles with their pets and/or purchases.
• Actively seeks ways to engage clients to establish a bond with clients and their pets.
• Responsible for overseeing opening procedures per DAH protocol.
• Maintain DAH lobby during open hours. Make sure the area is neat, clean and the coffee bar is well stocked.
• Responsible for end of night duties per DAH protocol. Confirm all appointment charts are ready for the next day prior to leaving the building and waiting area clean and tidy.
• Complete daily department checklists to a high standard for the appropriate shift.
• Enter new clients accurately in Cornerstone. Obtain as much client and patient information and history as possible.
• Organize and update client information in Cornerstone’s Patient Record according to DAH protocol.
• Receive and respond or process incoming communications such as email and faxes.
• Admit and discharge all grooming and boarding appointments.
• Upon check-in obtain feeding and medication schedule for boarding pets.
• Discharge all drop off appointments. Confirm clients have all necessary communication and medication the doctor has prepared.
• Correctly and efficiently check-out clients. Verify invoices are correct, present to clients and process payments on account accurately.
• Perform end of day closing procedures in Cornerstone. Prepare daily settlement of cash, check and credit card transactions.
• Other duties as time permits based upon supervisor instruction.

Knowledge Required

Customer & Personal Service – Knowledge of principles and processes for providing customer & personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.

English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

Skills & Abilities Required

Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking appropriate questions and not interrupting at inappropriate times.

Speaking – Talking to others in a way to professionally convey information.

Time Management – Being able to manage one’s own time and effectively handle multiple interactions at once by prioritizing appropriately.

Service Orientation – Always actively looking for ways to help people. If you are not servicing a client or a patient help someone who is.

Writing & Typing – Either by writing or typing convey/document information regarding the client or patient status to ensure correctness of the medical record.