Vacation Specialist (Full-Time)
•Today
Estimated Pay | $38 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Corolla, North Carolina |
Compare Pay
Estimated Pay We estimate that this job pays $38.25 per hour based on our data.
$29.95
$38.25
$49.08
About this job
Job Description
Job Description
Nature of Work The Vacation Specialist is a full-time role contributing to the day-to-day operations of the Guest Services Department. The primary responsibility is to deliver superior hospitality to guests interested in booking a beach vacation home on the Outer Banks of North Carolina, guests that have already booked, and those that are here for their vacation rental reservation. All full-time and part-time staff report to the Department Supervisor. This position is office based.
Illustrative Tasks Typical day-to-day tasks will include:
- Deliver superior hospitality to guests interested in booking a beach vacation home on the Outer Banks of North Carolina
- Assist guests in selecting the ideal vacation home through phone, text, and email inquiries via home criteria-driven searches
- Assist guests with updates or provide additional information about their existing reservations
- Respond to questions regarding rental homes and the Outer Banks area
- Assist with guest survey responses, call reminders, and website inquiries
- Foster and maintain professional and courteous relationships with guests, potential guests, and staff members through phone, text, and email communication
- Interactively listen and adapt to the specific needs of the guest
- Provide alternative or comparable solutions
- Upsell travel protection and additional services
- Recommend preferred vendors, resources, and local activities
- Accurate record taking
- Coordinate, schedule & perform Home Tours
- Help Guests understand the Vacation Rental Agreement (lease) & Guest Statement of Account
- Process payments
- Ability to communicate via phone, text, email, and social platforms
- Provide effective feedback in meetings
- Other duties as assigned by Supervisor.
Knowledge, Skills, and Abilities
- Excellent written & oral skills, able to think and react on the fly
- Exemplary time management, prioritization & organizational skills
- Broad-minded with the ability to work cohesively.
- Genesys Call Center software phone, Salesforce CRM platform, RNS, Google Suite apps, internal applications
Desired Experience and Training
- One to three years experience in property management or other relevant industry experience.
You might also like
in Corolla, NC
$15
ACE Hardware • 4d ago
$17
ACE Hardware • 4d ago
$15 - $15.50
Han-Dee Hugo's • 22h ago
Hardee's • 4d ago
Hardee's • 4d ago
Companies hiring accounting clerks
in Corolla, NC
Nearby locations
Explore more accounting clerk jobs
in Corolla, NC
Nearby Job Titles
Delivery Driver Jobs Nurse Practitioners Jobs Truck Driver Jobs Automotive Mechanic Jobs Taxi Driver JobsNearby Locations
Kitty Hawk, NC Jobs Grandy, NC Jobs Corolla, NC Jobs Camden, NC Jobs North Carolina JobsNearby Companies
Lyft Jobs MRG Exams Jobs Cape Fear Valley Health Jobs INNOVATIVE CONSULTING & MANAGEMENT Jobs ACE Hardware JobsNearby Categories
Full-time Jobs Part-time Jobs Posting ID: 929335280 Posted: 2024-05-04 Job Title: Vacation Specialist