Fitness CSR (Bilingual)

COMPANY OVERVIEW

CentroMed is a 501(c)3 non-profit organization that provides healthcare for all populations across the greater San Antonio area.

Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full-service health and dental care to all populations, regardless of income limitations.

We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.

MISSION

We improve lives through improving the well-being of families through high-quality, compassionate health care.

CORE VALUES

RESPECT We treat all persons with dignity and compassion

INTEGRITY We build trust through honesty, word and deed

EXCELLENCE We use best practices to deliver exceptional quality care

AFFORDABILITY We manage resources to provide affordable health care

TEAMWORK We work together as a team in the interest of patient care

POSITION OVERVIEW:

We are searching for our next SUPER STAR ! As the Fitness Customer Service Representative you will be responsible for providing members and their children with a friendly, safe, and welcoming environment for children to play and parents to feel comfortable while working out in the club. Organize and implement fun and entertaining activities and games for children.

DUTIES AND RESPONSIBILITIES:

• Greet and service members in a friendly and professional manner.
• Attentively and promptly respond to member needs.
• Admit members by scanning their membership cards and appropriately respond to messages.
• Answer and transfer phone calls in a timely & professional manner.
• Ensure cleanliness and professional presentation of the club in the lobby, Café and Main desk.
• Promptly greet walk in prospective members and quickly contact a Membership Coordinator.
• Complete administrative duties, daily summary and filing.
• Thorough knowledge of CSI software, assist members with questions, enter a kids club reservation, enter a guest and conduct point of sale functions.
• Knowledge of all club programming and promotion of club programs.
• Follow checklists, take initiative and assist other staff or departments, if needed.
• Initiate, develop and maintain personalized relationships with members.
• Quickly and efficiently respond to member questions, comments and concerns.
• Completes all other duties as assigned.

COMPREHENSIVE BENEFIT PACKAGE

• Competitive Compensation
• Health, Dental, Vision & Life Insurance
• Retirement Plans 403(B)- Company Match Contributions
• Basic Life Insurance
• Basic Life Insurance for your Spouse & Children
• Short & Long-Term Disability
• Flexible Spending Account (FSA)
• Wellness Employee Assistance (EAP)
• Travel Reimbursement
• Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected
• Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork.
• Benefits start after 30 days
• Fun & Energetic, Family-Based Environment

PERFORMANCE STANDARDS:

Performance will be evaluated by the Director using the Performance Evaluation CdB Form No.1006c (Rev 1/2000) wherein a satisfactory overall rating is considered as a minimum acceptable level of performance.

QUALIFICATIONS:

High School diploma or equivalent

Must have customer service experience.

Basic Computer Skills.

CPR, First Aid and AED certified.

PHYSICAL REQUIREMENTS:

• Must be able to perform the essential functions of the position.
• Must be able to meet the attendance requirements of the position.
• Must not pose a threat to the health or safety of other individuals in the workplace.
• Physical ability to lift up to 20 pounds unassisted.
• Must be able to deliver excellent customer service, externally and internally