Table Games Supervisor

SUMMARY

The Table Games Supervisor implements procedures in assigned area to ensure adherence to internal controls, standard operating procedures and Indiana Gaming Commission regulations. Safeguards Company assets located in the assigned work area with emphasis on guest service, monitoring dealer performance and game protection.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all inclusive, but a general illustration.

• Directly supervises dealers as well as the operation and conduct of any table games to which they are assigned.
• Responsible for the accuracy and maintenance of bankrolls.
• Monitors all procedures governing the opening and closing of games and shift changes.
• Supervises the performance of dealers to ensure efficient gaming operations during a shift.
• Completes customer ratings necessary to track pertinent gaming data relevant to the patron’s gaming profiles.
• Ensures that games are supplied with adequate and operable equipment.
• Ensures that all Indiana Gaming Commission regulations, internal controls, Title 31 compliance and standard operating procedures are adhered to.
• Promotes positive customer and employee relations, and is held accountable to ensure that the integrity of the game is protected at all times.
• Must be knowledgeable of poker rankings.
• Must be able to provide ‘hosting’ duties to Poker Room guests on a rotating basis. These duties will include: Greet players at the podium with a smile and a welcoming attitude, convey what poker games are available and at what limit, accurately add player’s names to the game lists and provide information about the requirements of the game, call names of waiting players when seats become available, and coordinate with floor supervisors to ensure players are seated properly in requested games. When directed by a supervisor, announce new games and call names of players waiting for such, properly answer the telephone, provide information to callers, record messages accurately and pass them on to the appropriate party, transfer calls to appropriate personnel as determined by customer’s needs, ‘fill’ tables when instructed.
• Specific to Craps, the Table Games Supervisor sitting box is directly responsible for notifying the Table Games Supervisor standing floor at the craps game about the accuracy of pay-offs, currency changes, color changes, betting minimums and maximums and the regulations, internal controls and standard operating procedures are being adhered to by the dealers that are assigned to the game.
  • As part of insuring the integrity of the game, will monitor that the dealers verbally announce (book) all wagers on the game not placed by the players.
  • Verifies the accuracy of the currency to gaming chips conversions.
  • Inspects gaming equipment in use.
  • Notifies Table Games Management of any and all irregularities or suspicious activity on the game.
• Monitors compliance of all approved policies and procedures and reports deviations to Table Games Management if observed.
• Authorized to issue comps in accordance with the approved comp matrix.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE

High School Diploma or GED required. Minimum of 1-2 years as a multiple game dealer or related supervisory experience in table games.

LANGUAGE ABILITY

Ability to read and interpret documents such as policy and procedure manuals and internal controls. Ability to write routine reports and correspondence. Ability to speak effectively after groups of customers or employees of the organization.

MATH ABILITY

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to work with and apply mathematical concepts such as probability and statistical theory.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.

COMPUTER SKILLS

Must possess intermediate PC skills. Microsoft Office experience required.

CERTIFICATES AND LICENSES

Must be able to obtain and maintain appropriate licensing from the Indiana Gaming Commission.

SUPERVISORY RESPONSIBILITIES

Oversees daily supervision and operation of all table games in assigned area. Ensures Dealers carry out duties in accordance with all applicable regulations.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. The noise level in the work environment is usually loud. Candidate may be exposed to smoke when on the casino floor.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently required to stand (80% of the time). Employee is also required to speak, hear, use hands to handle or feel, and reach with hands and arms. The employee may occasionally be required to sit. Specific vision abilities required by this position include close and distance vision, color and depth perception, and, peripheral vision. The employee must occasionally lift and move up to twenty-five (25) pounds.