Traffic Control - Dispatcher

Company Description

Statewide Safety Systems, a company of Area Wide Protective (AWP), is a rapidly growing national safety services provider committed to protecting our customers’ people, businesses, and time. Statewide Safety Systems (AWP) is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications.

The company’s capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe.

That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America’s roads and work zone professionals need and deserve Statewide/AWP protection. 

 

Job Description

The Dispatcher will demonstrate commitment to achieving the organization's goals and objectives by coordinating and managing the Traffic Control Supervisors'/drivers’ schedules to ensure equipment is picked up and delivered in a timely manner. Performing multiple tasks effectively with a focus on timeliness and responsiveness, high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.

• Provide the highest level of customer service and satisfaction
• Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service
• Receive any incoming customer service calls

• Schedule and coordinate all service calls and adjust employees’ daily schedules as required
• Monitor TCS/drivers throughout the day via the dispatch system 
• Create the next day schedule ensuring customer needs are met
• Add new customer jobs and tickets to the computer system (Prelude and TCR)
• Confirm rental jobs that have been out for 30 days or more
• Complete a ‘final edit’ of each job ensuring the ticket has all the required information for billing and payroll.
• Ensure proper equipment is on the ticket by the customer’s request.
• Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners.
• Join the on-call rotation 1 week out of the month (12 times a year).
• Proficient with Microsoft Excel and other computer programs.
• Perform other functions as necessary or as assigned.

Qualifications

• High School Diploma or Equivalent.
• 1-2 years of traffic control experience; or any combination of education, experience, and training that provides the desired knowledge, skills, and abilities preferred.
• Strong leadership skills to ensure TCS/drivers’ compliance with directions and assignments.
• Basic understanding of the geographical area and mapping programs to facilitate efficient routing.
• Proficient with or able to quickly learn dispatch and record-keeping systems.
• Ability to work independently with little instruction and adapt to change at a fast pace and under pressure.
• High integrity and a strong work concept.
• Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness.
• A high degree of energy, self-motivation, and flexibility.
• Proven ability to work collaboratively with others.
• Excellent communication and time management skills.
• Strong work ethic with a professional, positive attitude.

Additional Information

• A high-achieving, gregarious, and well-respected team
• Benefits-eligible 1st of the month following hire
• 401(k) offered 
• Paid Time Off & Paid Holidays
• AWP named one of America’s Greatest Workplaces 2023 for Diversity

The hiring range for this position is $20-22 per hour. The base pay offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. 

Traffic Solutions Corp., d.b.a. Statewide Safety Systems, a company of AWP, complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, age, national origin, citizenship status, disability, genetic information, veteran status, or other protected classifications under applicable law. Traffic Solutions Corp., d.b.a. Statewide Safety Systems complies with all federal government contracting laws and is committed to providing equal employment opportunities for qualified employees and applicants, such as women, minorities, persons with disabilities, and certain groups of veterans. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits. Traffic Solutions Corp., d.b.a. Statewide Safety Systems policies and practices reflect our commitment to nondiscrimination in all areas of employment, including contracting opportunities for vendors and suppliers.