Logistics/Customer Service Coordinator

Logistics-Customer Service Coordinator is a professional responsible for facilitating and executing customer orders by enabling accurate entry, execution and order fulfilment and logistics with delivery meeting or exceeding customer expectations.

Key Responsibilities

• Enter and fulfill customer orders providing cost effective transportation and on time delivery becoming a customer and product expert and resource for Royalty.
• Negotiate and process customer RMAs, and other order issues including production schedule or carrier issues.
• Utilize customer and carrier electronic portals and systems.
• Oversee the care and execution of contracts, manage blanket purchase orders, confirm POD or delivery times.
• Negotiate and maintain best available freight rates for all lanes with incumbent brokers and alternatives.
• Maintain weekly operations and monthly reports.
• Measure performance against customer’s KPI’s including performance vs budget, on-time performance, and execute strategies to improve them.
• Participate in team and process continuous improvement, including cross training for back up and relief with other team members.

Requirements

• Undergraduate Degree in Marketing or Logistics.
• Three years prior experience in Business-to-Business Customer Service and or Logistics.
• QuickBooks Enterprise, Acumatica, or other ERP Software Experience
• PowerPoint, Word, and Excel experience
• Excellent verbal and written communication skills

Benefits

• Health insurance, dental, vision
• Paid Vacation; Sick Days
• 401k