Manager, Communications

Gold Coast Health Plan will not sponsor applicants for work visas.

The pay range above represents the minimum and maximum rate for this position in California. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range. Salary range will vary for remote positions outside of California.

POSITION SUMMARY

Gold Coast Health Plan (GCHP) is seeking an experienced mission-driven health care communicator to support the Communications Department.

The GCHP Communications Department creates and facilitates clear and consistent messaging that informs and engages staff, members, providers, community partners, and the community at large. The Communications Manager, under the direction of the Director of Communications, will support this strategy by contributing to and managing the development, design, and dissemination of targeted communications, while ensuring regulatory and branding compliance. They will have an intricate level of understanding of GCHP’s business, services, membership, personnel, outside influencers, opposition, etc. They also will have solid research, writing, and editing skills.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statements

The Communications Manager is responsible for engaging various stakeholders in GCHP’s strategic direction by managing internal and external communications efforts under the direction of the Director of Communications. The person in this role will work closely with members of the Communications Team and other internal partners to create, develop, and implement short- and long-term communication plans for various initiatives to build awareness among staff, members, providers, community partners, and the community at large about GCHP’s benefits, services, special programs, and strategic initiatives.

• Ensure all communications align with the company’s brand, goals, and objectives.

• Manage complex and cross-functional projects to achieve objectives and measurable results.

• Oversee the work performed by Communications specialists and other junior staff and support their development through the sharing of best practices.

• Work with contracted vendors to meet department deliverables (e.g., graphic design, member mailings, newsletter production, ad placement) and ensure that their work is consistent, of high quality, and delivers cost-effective outcomes for GCHP.

• Prepare reports and presentations for various stakeholders summarizing communication efforts and evaluating their effectiveness.

• Lead planning and communication efforts of company-sponsored events, including, but not limited to, health fairs, town halls, policy forums, and webinars.

• Implement and execute a social media strategy for managing social media accounts and increasing engagement among GCHP’s stakeholder communities.

• Develop and implement communications policies, procedures, and job aids.

• Stay up to date on communications trends and other relevant industry and local issues and address as appropriate.

• Support communication efforts during crisis situations, including, but not limited to, data breaches, natural disasters, and health care crises.

• Develop talking points for executive leaders.

• Edit and proofread written materials for quality and adherence to appropriate writing style.

• Perform other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Strong writing, researching, proofreading, and editing skills.

• Ability to develop well-written, clear, and compelling copy quickly.

• Excellent verbal, written, and interpersonal communication skills.

• Masterful storytelling and the ability to produce content that simplifies complex narratives for wider accessibility and understanding.

• Excellent organizational and time and project management skills, including the ability to manage multiple projects, initiatives, and deliverables simultaneously and respond rapidly to new requests while adhering to existing deadlines.

• Experience delivering high-quality work in a fast-paced, deadline-driven environment.

• Self-starter with the ability to work independently and collaborate effectively with others at all levels of the organization.

• Mastery of AP Style.

Required Education, Certifications, Licenses and Experience:

Education:

• Bachelor's Degree (Four-year college or technical school) Preferred, Field of Study: Communications, Journalism, Public Relations, or related field.

• Master’s degree preferred.

Experience:

• 5+ years of experience working in a communications role at a health care organization, non-profit, or government agency;

• Experience in Medi-Cal desired

Computer Skills:

• Advanced computer skills, including proficiency in Adobe Acrobat and Microsoft Office, including

• Word
• PowerPoint
• Excel, Outlook
• SharePoint

Certifications & Licenses:

• Possession of, or ability to maintain, a valid California driver's license with insurance.

• Maintain a satisfactory driving record.

Other Requirements:

• Work in a fast-paced, diverse organization that is performance oriented.

• Maintain confidentiality regarding sensitive information.

• Bilingual in English and Spanish is preferred.