Deli Department Manager Backup

Position Title: Deli Manager Back-Up

Department: Deli Department

Position Reports To: Store Manager, Asst. Store Manager, Deli Dept. Manager

FLSA Status: Non-Exempt

Position Summary:

Assist Department Manager in planning, organizing, staffing, training and directing Deli Department associates; perform production and customer service functions; maximize store sales and profits safely and ethically in accordance with Dillon Stores policies and procedures.

Essential Job Functions:

· Assist the Department Manager in organizing work, filling department staffing needs as authorized by store management, and training and scheduling associates so that customers are consistently provided with prompt courteous service.

· Respond appropriately to customer or associate comments, complaints, requests, accidents and questions. Be prompt, tactful, calm, courteous and professional in all interactions.

· Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand in the Department Manager’s absence.

· Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.

· Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.

· Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the areas of dress code, grooming, sanitation and maintenance of a work environment free of unlawful harassment or discrimination.

· Provide Department Manager with input on department budgets, goals and results.

· Communicate and interact with associates and customers to provide a positive impression.

· Maintain equipment and facilities properly and safely in accordance with company policies and procedures. Maintain floor, shelf and deli areas clean and up to sanitary standards.

· Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.

· Ability to make intelligent decisions quickly.

· Perform any and all duties as assigned.

Behaviors/Skills:

Some of the behaviors needed to successfully perform this position are:

Leadership Behaviors:

· Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.

· Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.

· Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

· Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.

· Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.

· Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

· Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

· Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.

· Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications:

· Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands. Willing and available to work weekends and holidays as needed.

· Effective written and oral communication skills.

· Demonstrated aptitude to manage people and organize workloads.

· Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.

· Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.

· Understanding of all key components of department operations (i.e. Managing people, merchandising, and computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.)

· Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, etc.

· Must be able to work with various cleaning solutions, safely use sharp tools, and carefully operate slicing equipment.

· Qualified and able to operate power machinery and work with various job tools, (power jacks, box cutters, label guns, balers, compactors, etc).

Desired Previous Job Experience:

· Deli work experience or similar experience.

· Past work record reflects dependability and integrity.

Physical Demands:

· Standing & Walking – Frequent standing & walking. Estimated total time 7.5 hrs. Maximum continuous time up to 4 hrs.

· Sitting – Rarely required. Estimated total time 30 mins. Maximum continuous time 30 mins.

· Lifting & Carrying – Max weight 50 lbs., average weight 20 lbs., distance carried 1 – 20 feet. Must frequently lift items under 10 lbs. and items between 11-50 lbs., and rarely lift 51-100 lbs.

· Pushing and Pulling – Frequent pushing or pulling Flat Beds, Dollies, Pallet Jacks up to 100 ft.

· Climbing – Occasionally climb ladder ranging from 1.5 feet to 6 feet tall. Frequent reaching for supplies or cases of product at low levels.

· Other – This position also requires frequent bending, squatting, and kneeling, as well as constant use of either arm or both for reaching in all directions. Other requirements include twisting, neck flexion/extension, cervical rotation, high grip strength, and frequent forearm movement.

· Work Conditions – Exposure to hot and cold temperatures, sudden changes in temperature, hammering or impact tools & sharp edges.

Disclaimer:

The physical demands, job duties, elements, responsibilities, skills, functions, experience, and the requirements and conditions listed are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this Job Description at any time and to require employees to perform other duties as circumstances dictate or conditions of its business, competitive considerations, technological changes and/or advancements of the work environment.