Laundry Plant Manager

• Maintains appropriate staffing levels through effective forecasting, recruiting, selection, hiring and training 5%
• Establishes procedures for the Laundry/Valet department, designed to ensure efficient operation and delivery of quality product in a timely manner 1%
• Develops/approves all departmental budgets, forecasts and schedules 2%
• Establishes and ensures adherence to all departmental guidelines, policies and procedures2%
• Schedules personnel so as to ensure optimum performance of Laundry/Valet department, monitors daily payroll reports to ensure adherence to established budgetary guidelines for labor expense 4%
• Establishes production schedules designed to meet the requirements of the respective hotel operating departments and monitors activities to ensure that schedules are met 2%
• Oversees supervision of personnel, work assignments, and scheduling of product/equipment usage to maximize performance and productivity of available resources 2%
• Attends meetings as necessary in order to keep up to date on respective hotel related activities/information 4%
• Communicates frequently with hotel Executive Housekeeper/F&B managers/Guest Service manager to obtain information necessary to establish production schedules which address the current needs of the individual properties with regard to linen, terry, employee uniforms and guest valet 3%
• Coordinates inventory control and replacement purchase requisition for all guest room linen/terry, food and beverage linen, and employee uniforms 3%
• Maintains appropriate backup inventories for all guest room/food and beverage linen, terry and employee uniforms 2%
• Communicates pertinent information to supervisors in order to maintain effective operation of the department 5%
• Conducts meetings as required to maintain communications with all department personnel 5%
• Controls chemical purchase and usage so as to maintain acceptable per pound production process costs 1%
• Monitors utility usage/rates, adjusts production activities to take advantage of best available rates where possible 0%
• Produces reports relating to employee/equipment productivity, linen and terry usage, damage/discard statistics necessary to evaluate department performance and assist in maintaining operating par stocks for all guest room / F&B; linen, terry and employee uniform inventories 10%
• Maintains preventive maintenance schedules, monitors performance of all recommended/required activities to ensure equipment performs safely, efficiently and that down time is kept to a minimum 3%
• Stays current with regard to changes in technology, and/or operational procedures that effect the operation of the Laundry/ Valet department 3%
• Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards 3%
• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy 3%
• Determines need for, and conducts appropriate on-going training as required by Loews Hotels corporate training standards 2%
• Evaluates individual employee performance, determines areas where need for improvement or requirements for advancement exist, establishes goals, objectives and training needs required to achieve same 2%
• Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance 1%
• Agility in multi-tasking1%
• Bias toward action1%
• Decisiveness1%
• Other duties as assigned 1%

Supportive Functions and Responsibilities